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Holiday inn Express located in Middletown, RI at 855 W Main Rd. is in search of an Assistant General Manager to help lead our team.

Are you excited to take the next step in a Management role in your Hospitality career? Joining our team at the exciting Holiday Inn Express hotel in Middletown as an Assistant General Manager may be the best place for you! At Lafrance Hospitality we want to work with you to further develop your skills while making our hotel a success.

At our hotel you'll have a great work environment surrounded by friendly coworkers and have opportunities for career growth and mentorship. As an Assistant General Manager at Lafrance Hospitality you will receive comprehensive benefits & be eligible for our BONUS program! As a IHG Team member you'll receive amazing hotel discounts in addition to our company wide hotel discounts for the properties in our portfolio.

The Assistant General Manager will work hand in hand with our experienced General Manager to ensure the smooth operations of the property. This is an amazing opportunity to work with both dynamic coworkers & skilled leadership.

Responsibilities:

• Front Office operations management to include, but not limited to, overall guest service, Brand standards, room availability, cost controls and overall profitability, systems use and management, department management, policy and procedure implementation and enforcement and meeting participation and facilitation.
• Monitor and encourage team members performance and assist in training needs. Actively work on coaching, evaluating, and rewarding team members. Assist in scheduling and employee reviews process.
• Monitor guest satisfaction reviews and scores with the General Manager and improve accordingly.
• Ensure compliance with IHG and Lafrance standards.
• Greet guests and respond to guest inquiries, requests and issues in a timely, friendly, and efficient manner and resolves guest concerns.
• Manage the housekeeping/laundry department as well as some housekeeping responsibilities.

Requirements

• Prior brand hotel experience preferred
• Minimum 1-3 years hotel Front Desk experience OR prior Property Management experience
• Detail oriented with emphasis on building guest relationships
• Must be available to work a flexible schedule

Benefits

• Full Time Benefits offered: Vacation, Sick, Medical, Dental, Holidays & 401K
• DailyPay - Get Paid Any Day !
• Tuition Reimbursement
• Amazing Bonus Program
• Annual Review Program
• Extensive Brand Wide Hotel Room Discounts
• Additional Company Wide Hotel Room Discount Program
• Fun Company Events & Group Activities
• Mentorship
• Room for Growth