Job Description

Assistant General Managers need to have unique personal qualities including excellent communication skills as they interact with internal employees of the organization, vendors and clients (the general public).  The Assistant Manager is the manager in charge when the General Manager is not on the floor.  This person needs to think quickly on their feet and act with guests as their priority.   Leadership is seen and felt which makes this a very high profile position as one of the faces of the company.

Duties & Responsibilities

One of the main tasks of the Assistant General Manager is to put into action the company's vision and mission statements. They assist the General Managers with budgeting and allocating finances for the different sub divisions (unique to the concept they are placed, Bar, Cocktail, Private Events, Nightlife, Restaurants etc.).  The assistant general manager (AGM) will also interact with the company accountant (Accudata) to keep budget plans in line and ensure all Human Resource needs are met according to the particular needs of the concept.  AGMs will also review on a weekly and quarterly basis the P&L along side the General Manager.

The Assistant General Manager is also fully integrated into the marketing of the restaurant. The AGM is also directly in a position to affect the bottom line by proper execution of “cutting the floor”, reducing labor and keeping costs under control.  In unison with keeping costs in line, guest satisfaction is key to the success of the AGM role.  No guest should leave unhappy during his or her time on the floor.

Hiring new employees and training is also part of the AGM position with previous approval from the General Manager.   Responsibilities include arranging employee training to improve the quality of the workforce. AGMs will look into employee retention along with the personnel from the GM.  Motivating the employees to achieve set goals and conceptualizing rewards and recognition programs is their duty.

Interacting with clients for redressing complaints and understanding their requirements is an important aspect of their job profile. They also ensure that work ethics are followed and company policies are adhered to. Preparing reports to appraise the general manager and the Director of Operations about the functioning of the company is also an important task that AGMs undertake.

Knowledge and Skill Requirements

An Assistant General Manager will embody the resources and knowledge of the set forth management principles, accounting and human resource policies along with state regulations and norms pertaining to the business. They should also have in-depth knowledge of all the company policies and procedures. AGMs should know how to budget company finances and resources. They need to be knowledgeable about ways to promote team work and employee morale. An AGM should also have information on team building activities and be a good orator.

The AGM should have through knowledge of the Food and Beverages.  Including a wide arrange of culinary techniques, world class wines, craft spirits and in depth beer knowledge.

The nature of the job requires them to act as a conduit between upper management and the employees, hence they need to have excellent communication skills. AGMs need good interpersonal skills as they have to interact with clients to understand their requirements. An AGM should have leadership qualities as they are in charge of employee performance and motivation. They should be adept in conflict resolution skills, as they will be called in to resolve conflicts between employees and management as well as conflict between two employees.

The AGM also has to conduct meetings and training sessions to ensure effective workforce management. They are well compensated for the responsibilities they undertake and generally candidates with an extensive background in Hospitality and a college degree or likewise experience.