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Job Description
Duties & Responsibilities:
Work in a 24 X 7 environment (NOC) and carry out advanced/extensive troubleshooting of Network Security devices / appliances.
Monitoring & Management of Network Security devices / appliances.
End to end configuration of Network Security devices / appliances.
Extend technical support to the clients over email, portal and phone.
Responsible for the uptime of the various client projects being managed / monitored.
Work on ITSM tools like ServiceNow etc.
Ensure that the tickets being raised per shift are closed as per the SLA and if not, escalate them using the escalation matrix defined.
Append technical update in the tickets for all the issues handled / worked upon.
Manage shifts and work on the technical escalations.
Generation of periodic reports and validation of daily checklist tasks.
Hands-on knowledge/experience on monitoring tools like LogicMonitor etc.
Ensure fast resolution of the incident tickets to meet SLA targets.
Ensure hardening & patching of devices meet compliance standards.
Following up with Vendors, Service Providers & Partners (For hardware / software faults) and resolve the issues, to minimize the downtime.
Proficient in documentation and usage of document repository like Confluence.
Strict adherence to defined policies, processes and procedures.
Customer related sundry activities.
Creation and update of Knowledge base, including SOPs, design documents and best practices.
Ensure periodic customer environment knowledge transition/overview to all team members.
Help project team in commissioning of new customer/s.
Work on complex changes and service requests.
Skills
Requirements
Technical Skills (Mandatory):
Hands-on experience on protocols like VTP, STP, LACP, HSRP, OSPF and BGP.
Hands-on experience switch redundancy mechanisms like SVL/VSS, Stack etc.
Hands-on experience with Cisco routers and switches (Catalyst), LAN/WAN.
Hands-on experience with Cisco Nexus switches (FEX, vPC/VDC, Fabric path) and other switching products like HP Procurve/Dell/Brocade VDX etc.
Hands-on experience on NGFW like, Cisco ASA/Sourcefire/FTD, Checkpoint, FortiGate, Palo Alto, Forcepoint etc.
Hands-on experience on wireless networking products like, Cisco WLC / Aironet access-points, Aruba MC / access-points / Airwave etc.
Candidates with experience on SD-WAN products like, Fortigate, Silver peak, Viptela, Velocloud will be preferred.
Candidates with experience on managing large enterprise networks will be preferred
Employement Category:
Employement Type: Full time
Industry: IT Services & Consulting
Role Category: Network / System Administration
Functional Area: Not Applicable
Role/Responsibilies: Assistant Manager Network L3
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