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As an Assistant Personal Shopper, you will be facilitating the sale of luxury items to a global clientele, and be the second port of call for client requests, assisting with sourcing, and organising and coordinating on admin needs. This is a rare and exciting opportunity to work alongside one of our highest performing Personal Shoppers in the US!
The successful applicant will be a driven, highly organised self-starter who can run and drive business generation in support of an existing client book. You will thrive in a high-energy environment with the ability to deliver strong sales as a team in dedication to your Personal Shopper. This is a crucial, supportive role at the front line of our luxury personal shopping business.
Please note this role is based in NYC and will require in-office and in-town presence up to 3 days a week. We regret that we are not open to fully remote applications right now for this reason, but what we can offer is a flexible working approach which can be discussed per role.
Base Salary for this role is between $50-58k for this role with our amazing shopper programme commission on top!
You Will:
- Assist, maintain, and develop strong relationships with new and existing clients in order to provide the most personal luxury shopping experience via chat commerce to your personal shoppers business
- Research, source and find products to satisfy clients requests and needs
- Drive new customer acquisition and sales through social media channels, primarily Instagram and Tiktok
- Work alongside key operations personnel to ensure E2E client journey KPIs are achieved, especially: raising sales orders, submitting purchase declarations, updating clients on their order progress, and liaising with brand and supplier partners
- Collaborate alongside the DTC team and management to create edits & client experiences, leaning into cross categories to assist in driving overall company turnover and key business metrics
- Build strong relationships externally with suppliers and luxury brands to gain first access to products
- Commute locally in the Manhattan area to hold in-town shopping days to proactively source and suggest new products and brands
- Network in the NYC community by contributing a presence at upcoming collections and new product launches of interest to your personal shoppers clients.
Requirements
You Have:
- Strong knowledge and understanding of how to engage, empathise and up-sell with High Net Worth, luxury customers
- Proven sales experience, meeting/exceeding sales targets and working to KPI's
- Confidence with learning to use new platforms or working across software such as Slack, WhatsApp, G-Suite
- Excellent understanding of multiple social media channels
- Extensive product and brand awareness in the luxury goods market as well as exemplary commercial awareness of the changing market
- Ability to understand and analyse data
- Drive and motivation to make this role your own, initiative to anticipate your managers needs and the ability to be flexible and agile in your working approach
Benefits
Our Benefits and Perks: (Many from day 1!)
- Healthcare Options
- Employee Assistance Programme through Lifeworks
- Access to BEN our benefits platform
- 401K
- Staff discounts
- The Inclusive Threads DE&I Program
- 18 Days Vacation
- Flexible working, Flex at Threads
- Long service awards
- Mentorship & Coaching
- 12 weeks Leadership programme
About Threads:
Want to help build the future of luxury fashion commerce? If so, youve come to the right place.
Threads is a creative, luxury fashion personal shopping and commerce business. Through social and chat-based media, we inspire our international client base to discover the rarest luxury items. We then search the globe to procure them for our clients; this is the future of retail.
Threads is in Tech Citys Future Fifty programme which recognises some of the UKs growing businesses, pioneering the best luxury shopping experience in the world!
We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
Equity in selection practices
Threads practise equity in selection because we want to provide underrepresented groups with access to opportunities, and us, access to great people. We ask candidates to share their demographic data in the application so that we can prioritise under represented groups in the first part of our selection process to provide an equitable funnel. All candidate offers are decided on the basis of qualifications, merit, and business need. If we have two candidates at the final stage, we choose the best candidate for the job.
We are a Disability Confident Employer, and have committed to the recruitment and continued employment of people with disabilities. We are working towards improved employment practices to ensure those with disabilities receive full and fair consideration for all types of vacancies as well as for training, career development and promotion. Our goal is to be recognised as an employer providing employment opportunities for people with disabilities.
Threads Styling Ltd.
