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Assistant Store Manager Ames Location: US-IA-Ames Email this job to a friend
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About Us: LOF-Xpress Oil Change is a local, family-owned business that has been serving Ames, Ankeny, Waukee and the surrounding communities for over 10 years. We strive to deliver Fast, Friendly & Honest! service to every single customer. We are committed to integrity, focused on quality, and have a passion for customer service. If you want to be part of our fast-paced, motivated team, LOF-Xpress would like to speak with you. What to Expect: - A fun, fast-paced environment.
- No experience required we will train.
- Competitive wages and opportunities for advancement.
- A commitment to continuous learning, coaching, and development.
Job Responsibilities: - Inspire the team to create a welcoming experience for each customer by greeting each individual.
- Ensure work occurs at a fast pace to meet speed expectations for LOF Xpress Service
- Tailor each guests experience based on the customers preference. Follow cues given by the customer to discern the needed approach and ensure the team does the same.
- Be knowledgeable on the services available at LOF Xpress and explain options clearly to customers.
- Promote teamwork and a professional environment for co-workers, vendors and customers and immediately address issues with the team when they arise.
- Communicate proactively and effectively with customers and co-workers through speech and writing.
- Be willing to cross train and work in other areas as needed.
- Maintain the facilities by assisting with clean-up tasks between assigned vehicles and at the end of shifts.
- Dress professionally, according to LOF Xpress policy and standards
- Maintain organization of tools and devices throughout the facility
- Provide direction to the team to meet expectations and deliver outstanding service and value to the guest.
- Assist with exterior maintenance of the facility to promote guest and team safety.
- Be the leader on LOF Xpress technology and be able to execute tasks using such technology and train the team to properly use equipment.
- Able to cashier and operate the point-of-sale system when needed.
- Work a varied work schedule based on customer demand and store hours.
- Work quickly, efficiently, and safely to deliver quality service to our customers.
- Follow all safety procedures as described in the handbook and safety manuals and other postings.
- Proven ability to complete tasks independently and with little supervision.
- Report to all shifts on time when scheduled.
- Follow procedures accurately and with attention to detail and understand how to appropriately prioritize tasks.
- Display proficiency in sales and service reviews
- Training requirements include all Team Member proficiencies as well as understanding mechanical aspects of warranties, choosing a training path: People Leadership, Trainer, or Technical Subject Matter Expert
- Serve as a trainer for new team members.
- Provide positive and constructive on-the-spot verbal coaching to correct issues and procedure violations that occur.
- Proven ability to problem-solve and critically think through issues that may arise during the service of a customer vehicle.
- Be cross-trained and willing to work in all store positions.
- Serve in a capacity as an emerging store leader, lead trainer, and Technical Subject Matter Expert
- Be able to handle and deescalate customer complaints and warranties.
- Process shift summaries and reporting in a manner that meets store expectations.
- Participate in weekly store meetings and bring valuable insights to discuss.
- Other duties as assigned.
Requirements Job Requirements: - At least 1 Year of proven leadership experience
- Familiarity with technology and word processing
- Education 2-year or 4-year degree preferred. High school diploma required.
- At least 18 years of age
- Preferred experience includes 6-12 months in an automotive technician or lube technician role.
Physical Demands and Work Environment: - Extended periods of time standing on hard surfaces, such as concrete floors
- Exposure to loud noises and fumes
- Exposure to outdoor conditions such as heat, cold, rain, and snow
- Frequent need to push, pull, climb (stairs, step stools, ladders), bend at the knees and waist, twist at the waist, turn head-neck-shoulders; raise and hold arms overhead, grasp and hold tools and other items with your hands.
- Ability to lift and move work-related items up to 50 pounds.
- Ability to use power tools, cutting tools, and other tools as necessary.
- A valid and current Driver's License is required.
Benefits - Competitive pay commensurate with experience/qualifications.
- Competitive Benefits
- Medical, Dental, and Vision
- Paid Time Off
- 401(k) Retirement
- Comprehensive on-the-job training is provided for all departments/levels.
- Ability to use facilities to work on personal vehicles and purchase available automotive parts at cost through Arnold Motor Supply
- A development culture with a focus on promoting from within
LOF Xpress Oil Change
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