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We are looking for a Full-time contractor or employee for a Atlassian Product Support Analyst role.Perform advanced and/or supervisor (senior-level) systems administration work. Work involves managing, maintaining, and supporting the Atlassian suite including JIRA, Confluence Crowd, Fisheye and Crucible; general support of the tools, software administration, workflow management and customization, and product setup. May plan, assign, and/or supervise the work of others. Work under minimal supervision, with considerable latitude for the use of initiative and independent judgement Skills(Required): Experience working with JIRA, Confluence and other Atlassian products; with Linux operating systems or Microsoft Server operating systems. Experience creating complex JIRA workflows, project workflows, field configurations, screen schemes, permission schemes and notification schemes. Experience creating conditions, validators, and post functions; make changes to workflows, screens, fields, and reporting, and provide ongoing support and configuration maintenance. Experience using JIRA REST APIs for integration with other tools like Jenkins, and Integration/Automation frameworks. Experience creating and managing users, groups, projects and user permissions. Experience with SQL and JQL to create and manage queries, filters, dashboards and reports. Experience troubleshooting access and/or performance issues, engaging Atlassian and/or app vendor when necessary. Experience creating and maintaining JIRA Projects and Confluence Spaces. Experience with Agile methodology lifecycle. Experience migrating Atlassian Server platform to Atlassian Data Center or Cloud environments. Skills(Preferred): Experience analyzing and providing direction for compatible software with the Atlassian tool suite. Experience Maintaining Agency/Division Roadmaps within JIRA tool. Experience maintaining and developing new processes for each JIRA Add-Ons. Experience creating filters and dashboards and troubleshooting issues associated with them. Experience building, maintaining, and ensuring Continuous Integration/Continuous Delivery (CI/CD) pipelines that deploy to cloud and local resources using tools such as Bamboo and Jenkins/Hudson. Experience providing user and process metrics for Executive Leadership. Experience monitoring system performance and recognize when intervention is required. Experience gathering requirements for business processes and converting into JIRA workflows while focusing on metrics collection.