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Job Title: APS Senior Consultant TS/SCI Clearance Required with Full Scope Poly
Location: Fairfax VA USA
Note: Applicant must be resident of the USA or Green Card Holder.
Max salary $148,800
Must-Haves
- Top Secret/SCI clearance with full scope polygraph
- Must be a U.S. citizen
- Must also have at least 5 years of professional experience in the related field
Please see JD for additional qualifications
Job Description
Must be a United States citizen holding Top Secret Clearance with full scope polygraph. This is an onsite role so candidate must be located in or within a commutable distance to Fairfax, VA area. PLEASE NOTE: While we do not provide relocation assistance, you can apply from another location as long as are able to move to the Fairfax area within 2 weeks of the role being offered to you. Applicants must already be located within the United States and this role is not eligible for sponsorship. This is not a union/represented role.
Please note, TS/SCI Clearance and Full Scope Poly must already be in place and must be on resume, not just in notes/responses. Thank you!
Overall responsibility of developing testing strategy and plans with our client, cross-service teams and third-party partners. Requires a deep understanding and extensive experience with Avaya architecture, design, implementation and testing in support of architecture designs to be consumed for global deployments. It's a constantly evolving field, and the job requires someone who can stay on top of the latest trends and technologies.
Experience working with Avaya CM implementation and service-related work
Experience working in the support field and direct customer interactions
Strong technical knowledge and experience with Avayas product portfolio
Technical working knowledge and experience with Communication Manager, Session and System Manager
Technical working knowledge and experience with Session Initiation Protocol
Knowledge and experience with Avayas Contact Center portfolio
SKILLS & COMPETENCIES:
Strong personal computer and business solution software skills in application administration, design and architecture
Strong analytical and problem-solving skills for design, coordination and testing of applications
Leadership skills to guide and mentor the work of less experienced personal
Good communication skills to communicate with customers, support personnel, and management
Ability to work in a team environment
High tolerance for stressful situations
EDUCATION/QUALIFICATION:
Bachelors degree or equivalent years of experience.
Professional certification/s required
Must also have at least 5 years of professional experience in the related field.
RESPONSIBILITIES:
Provide technical guidance and advice for the operations and maintenance of the customer's expansive voice network to include patching, upgrading, and introduction of new Avaya products to enhance their telecommunication posture.
Monitor, manage, and maintain voice call flow traffic across more that 300 TDM-PRI/H.323/SIP trunk groups connecting to Avaya products as well as other telecommunication platforms.
Migrating call flows away from TDM-PRI & H.323 trunk groups onto SIP peering connections via AAR/ARS Analysis/Conversion tables and Route Patterns.
Monitor, manage, and maintain a bash script application to assist end users administer their login accounts in hundreds of Avaya and non-Avaya servers.
Manage dozens of non-person accounts in hundreds of Avaya and non-Avaya servers that perform automated functions for the customer.
Work with the customer's O&M Team and various other organizations to troubleshot and maintain reliable talk paths between voice networks.
Produce and maintain various eDocuments (MSWord, Excel, Visio, PowerPoint, etc) capturing how to manage and maintain communications within the customer's voice network as well as connectivity to other organization's voice networks.
Respond to requests, from O&M technicians or voice engineers, for assistance on performing administrative task and conducting troubleshooting actions.
Train newer voice engineers on how to perform most of the tasks listed above.
Screening Questions
- What is your reason for leaving your current role and employer, and what are you seeking to achieve in your next role?
- What is it that motivates you about Avaya and this opportunity specifically?
- Were you to be successful, what is your notice period/availability to start?
- What are your gross salary expectations and are they flexible.
- If you have worked for any employer for less than a year, please advise why you've left each role.
Interview Steps
- Hiring manager will contact candidates directly to schedule interivews.
- 2nd Interviews may be held - possibly with 1 other team member/possible panel
- Additional interviews may be require.
Benefits
- Dental
- Medical
- Vision
- Life
- Retirement
- Paid time off
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