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BDC Manager Location: US-PA-Allentown Email this job to a friend
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***WORK FOR THE LARGEST PRIVATELY HELD AUTOMOTIVE DEALER GROUP IN THE TRI-STATE AREA!*** Ciocca Dealerships Central BDC is seeking an experienced Sales BDC Manager to join our team. The Sales BDC Manager will have overall responsibility of customer lead management and internet/phone sales processes. They will also implement and organize outbound call campaigns designed to generate sales and service business at the dealership. Why choose Ciocca Dealerships? - 41 dealerships, 25 brands and 10 collision centers throughout PA/NJ (& growing!)
- World class, paid training
- A values-driven culture built on integrity, professionalism, excellence, and teamwork
- Service & parts discounts
- Employee engagement events
- Volunteer and community service opportunities
- 401(k) Retirement Plan (with employer match)
- Employee Referral Bonus Program
- Paid Holidays & Paid Time Off
- Employee Assistance Program
- Medical, Dental, Vision, FSA, HSA plans
- Disability, Life, Accident, Critical Insurance
Responsibilities include but are not limited to: - Ensures customer leads from the Dealership's lead management tool, phone calls from websites and online inventory listings are acted upon to ensure the customer is handled in the appropriate manner.
- Monitors and coaches the Internet Sales Coordinators to reach department goals and consistently improve performance.
- Ensures dealership's website address is prominently displayed as appropriate and works with website vendor(s) to maintain appropriate website content.
- Maintains on-going contact with our customer database in Vin Solutions to capture new and repeat business.
- Develops or employs in-depth knowledge of dealership products and services.
- Provides feedback to management on the Dealership's internet sales activity.
- Helps to develop sales and marketing programs for the Dealership for the internet customer.
- Performs other duties as assigned.
Qualifications include but are not limited to: - At least 2 years of related management experience required, BDC department experience preferred
- Strong communication skills to handle customers, employees, and vendors
- Ability to handle any escalated customer concerns
With 41+ dealerships and growing, there are many opportunities for advancement. Ciocca Dealerships is an Equal Opportunity Employer. Employment is contingent upon completion of a background check and a negative pre-employment drug screen. CIOC245
Ciocca Dealerships
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