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***WORK FOR THE LARGEST PRIVATELY HELD AUTOMOTIVE DEALER GROUP IN THE TRI-STATE AREA!***

Ciocca Dealerships is seeking an experienced Sales BDC Manager to join our team at Ciocca Kia of Ewing. The Sales BDC Manager will have overall responsibility of customer lead management and internet/phone sales processes. They will also implement and organize outbound call campaigns designed to generate sales and service business at the dealership.

Pay: $75,000-$90,000/year

Why choose Ciocca Dealerships?

• 41 dealerships, 25 brands and 10 collision centers throughout PA/NJ (& growing!)

• World class, paid training
• A values-driven culture built on integrity, professionalism, excellence, and teamwork
• Service & parts discounts
• Employee engagement events
• Volunteer and community service opportunities
• 401(k) Retirement Plan (with employer match)
• Employee Referral Bonus Program
• Paid Holidays & Paid Time Off
• Employee Assistance Program
• Medical, Dental, Vision, FSA, HSA plans
• Disability, Life, Accident, Critical Insurance

Responsibilities include but are not limited to:

• Ensures customer leads from the Dealership's lead management tool, phone calls from websites and online inventory listings are acted upon to ensure the customer is handled in the appropriate manner.
• Monitors and coaches the Internet Sales Coordinators to reach department goals and consistently improve performance.
• Ensures dealership's website address is prominently displayed as appropriate and works with website vendor(s) to maintain appropriate website content.
• Maintains on-going contact with our customer database in Vin Solutions to capture new and repeat business.
• Develops or employs in-depth knowledge of dealership products and services.
• Provides feedback to management on the Dealership's internet sales activity.
• Helps to develop sales and marketing programs for the Dealership for the internet customer.
• Performs other duties as assigned.

Qualifications include but are not limited to:

• At least 2 years of related management experience required, BDC department experience preferred
• Strong communication skills to handle customers, employees, and vendors
• Ability to handle any escalated customer concerns

With 41+ dealerships and growing, there are many opportunities for advancement.

Ciocca Dealerships is an Equal Opportunity Employer. Employment is contingent upon completion of a background check and a negative pre-employment drug screen.

CIOC245