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Job Title - Backup Administrator Location - Plano TX (Onsite) 24/7 rotational shift (Shift 1 (8 AM 5 PM), Shift 2 (4 PM 1 AM), Shift 3 (12 AM 9 AM) Job Description: Duties and Responsibilities: Support a variety of backup configurations and platforms Perform routine systems maintenance, upgrades, capacity planning, and administration Responsible for development, documentation, and standardizing preventative maintenance routines to ensure system availability and performance standards on production systems Investigate and troubleshoot incidents and provide resolution within defined service level agreements (SLAs) Communicate effectively with various entities, including client technical and non-technical resources Schedule and enable backup based on standardized procedures detailed in the Operational Run Book and to meet customer agreed upon standards. Proactively monitor and report performance utilization of backup technologies Handling major issues (P1/P2) and working on backup environmental errors with the vendor Configuration, layout, and performance tuning of backup infrastructure Provide analysis of Environment and Best Practice knowledge transfer Perform necessary backup infrastructure maintenance in accordance with customer's change management policies. Ensure that the backup technologies are updated with current, stable, and compliant architecture that meets enterprise standards Participate in Root Cause Analysis reviews when applicable Active participation in Disaster Recovery planning and exercises when required Perform on-call activities as needed for the environment and technologies Skills and Qualifications: Bachelor's degree preferred in Computer Science or equivalent experience Minimum 5+ years in a Backup Infrastructure hardware and software environments Experience with EMC Storage products and Windows server operating system skills including the ability to write and troubleshoot shell scripts Knowledge of job associated database / software / documentation backups Should be able to deploy Backup environment from scratch, participate in DR activities Knowledge of Application aware backups (SQL, Oracle, Exchange etc Knowledge of Avamar, Data Domain, CyberRecovery and CyberVault. Familiarity with VMware and other virtualization technologies. Problem solver with troubleshooting, decision making, and analytical skills Able to work and interact with others in a structured / team environment Flexibility and adaptability to handle competing work demands Excellent verbal and written communication skills Ability to work flexible hours and be on-call ServiceNow functionality and usability