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Department ofAdministrative andFinancial Services (DAFS)

Business Services Manager

Opening Date: December 21, 2023

Closing Date: January 5, 2024

Job Class Code: 0044
Grade: 26 (Supervisory)
Salary: $54,683.20 - $74,380.80/year

Position Number: 03030-4449

Are you an experienced accounting professional who is detail oriented and enjoys independent work in a dynamic, fast-paced environment? Do you possess a high degree of initiative? Then we are looking for you!

This is a full-time position located in Augusta.

Core Responsibilities:

As a Benefit Recovery Manager within the Recovery Division, you will be responsible for:
Supervise a team of four, while directly managing the recovery of member-based, public assistance overpayments.
Organize and direct recovery operations and activities in order to provide adequate records, controls, and planning.
Review, analyze, and assess management procedures in order to recommend changes and improve operational efficiency and effectiveness.
Serve as the subject matter expert of the assigned DHHS program(s) and the associated procedures, policies, regulations, and legal requirements.
Ensure accurate reporting, maintain compliance and minimize risk.
Review policies, procedures and laws pertaining to DHHS program areas and propose changes to senior leadership in an effort to better achieve organizational goals.

This position will contribute to the Departments mission by helping us ensure state and federal funds are utilized in an efficient manner to meet the health and welfare needs of Maines citizens. The Recovery Divisions primary scope of work includes, depositing money, establishing receivables, and collecting millions of dollars in identified debt owed to DHHS annually, from a variety of sources.

The Business Services Manager will take on and lead new, enhanced lines of recovery work, to increase the efficiency of collections and develop/implement processes that adhere to state and federal regulations. As a Business Services Manager you will be expected to adapt to fluctuations in daily assignments within a fast-paced environment. The successful candidate should possess excellent communication skills, extraordinary attention to detail and the ability to use outstanding customer service skills to foster and maintain relationships with internal and external customers alike.

Minimum Qualifications:

6 years of experience in business, hospital or public administration and two (2) years management and/or supervisory experience in business, hospital, or public administration -OR- a Masters Degree in Business, Hospital, or Public Administration and two (2) years management and/or supervisory experience in business, hospital, or public administration. Equivalent work experience may be substituted for education on a year-for-year basis.

The backgrounds of well-qualified candidates will demonstrate the following competencies:

Experience and knowledge of customer service, collections, and negotiation techniques.
Experience in accounting, and operational management.
A proven ability to identify, enhance and implement process improvements.

Agency information:

The DHHS Financial Service Center is responsible for program accounting, cash management and revenue/expenditure controls for the Department of Health and Human Services (DHHS). The Service Center provides budgetary and fiscal analysis for many complex areas within DHHS, including TANF (i.e. Temporary Assistance for Needy Families) and MaineCare (Maines Medicaid Program). The Service Center works collaboratively with senior leadership at State agencies, providing consultative financial and accounting services. Areas of fiscal expertise include compliance with State and Federal laws and regulations, statewide budgetary policy, budget development and monitoring, application of generally accepted accounting and financial practices, grant management, financial analysis, cash management, accounting and financial processing, and legislative support.

Application Information:

Please submit all documents or files in a PDF or Word format.

For questions, please contact Shawn.E.Warren@maine.gov

To request a paper application, please contact Ashley.Smith@Maine.gov(link removed)>

Benefits

No matter where you work across Maine state government, you find employees who embody our state motto"Dirigo" or "I lead"as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:

• Work-Life Balance Rest is essential. Take time for yourself using13 paid holidays,12 days of sick leave, and3+ weeks of vacation leaveannually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
• Health Insurance Coverage The State of Maine pays85%-100%of employee-only premiums ($10,150.80-$11,942.16 annual value), depending on salary. Use this chart to find thepremium costsfor you and your family, including the percentage of dependent coverage paid by the State.

• Health Insurance Premium Credit Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information aboutprogram requirements(link removed)>

• Dental Insurance The State of Maine pays 100% of employee-only dental premiums ($350.40 annual value).