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The Quality Assurance Lead (QA Lead) will play a pivotal role in supporting the BEST Quality Assurance Director in overseeing and coordinating day-to-day Quality Assurance activities throughout the Software Development Life Cycle (SDLC). This multifaceted role encompasses conducting meticulous reviews of program deliverables, facilitating phase gate checkpoints, conducting comprehensive quality audits, and closely monitoring adherence to process workflows. Additionally, the QA Lead will be tasked with developing and tracking key quality metrics, generating insightful scorecards and reports, and assisting in the continuous improvement of QA processes.
In addition to these core responsibilities, the position will involve critical administrative duties such as preparing meeting agendas, documenting meeting minutes, maintaining a repository of valuable lessons learned, and proactively implementing incremental process enhancements to foster efficiency and effectiveness.
To excel in this role, the ideal candidate should bring substantial experience and expertise in utilizing SDLC tool sets, including but not limited to the Microsoft 365 platform, JIRA, Power BI, and various third-party tools and add-ons that enhance QA functions. Furthermore, the ability to collaborate effectively with program leadership, vendor/client team leads, and various agency stakeholders is imperative to ensure successful project outcomes and to maintain strong lines of communication and cooperation across the program spectrum. This position presents a unique opportunity for a seasoned QA professional to make a significant impact on the success of our transformational initiatives.
Requirements
Specific Duties
Quality Assurance Activities:
Assist the Quality Assurance Director in overseeing and coordinating day-to-day Quality Assurance activities throughout the Software Development Life Cycle (SDLC).
Conduct meticulous reviews of program deliverables to ensure quality and compliance.
Facilitate phase gate checkpoints to evaluate project progress and readiness for the next phase.
Conduct comprehensive quality audits, evaluate adherence to quality standards, and identify areas for improvement.
Monitor adherence to process workflows and identify deviations or bottlenecks.
Quality Metrics and Reporting:
Develop and track key quality metrics to measure and report on project quality.
Generate insightful scorecards and reports to provide valuable insights on the state of quality during each phase of the SDLC.
Assist in the continuous improvement of QA processes based on metrics and findings.
Administrative Responsibilities:
Prepare meeting agendas for quality-related meetings.
Document meeting minutes to ensure a clear record of discussions and decisions.
Maintain a repository of valuable lessons learned for reference and continuous improvement.
Proactively implement incremental process enhancements to foster efficiency and effectiveness in quality assurance practices.
Technical Skills and Tools:
Utilize SDLC tool sets, including Microsoft 365 platform, JIRA, Power BI, and various third-party tools and add-ons to support the Quality Assurance objectives.
Demonstrate ability to tailor SDLC toolsets to stay up-to-date with the latest QA best practices.
Collaboration and Communication:
Collaborate effectively with program leadership to align QA activities with project goals.
Work closely with vendor/client team leads to ensure coordination and compliance.
Impact and Leadership:
Contribute to the success of transformational initiatives by implementing processes to ensure high-quality deliverables.
Make a significant impact on the success of the program's quality assurance efforts, including stakeholder satisfaction with program outcomes.
Demonstrate leadership in driving quality and process improvements across the organization.
Required Skills
Quality Assurance Expertise: Deep understanding of QA principles and methodologies in software development.
SDLC Proficiency: Knowledge of SDLC phases and methodologies, and the ability to apply QA practices at each stage of a hybrid model.
Technical Skills: Proficiency in SDLC tools and third-party QA tools, including but not limited to the Microsoft 365 platform, JIRA, Power BI, and various third-party quality assurance tools and add-ons.
Data Analysis: Ability to analyze quality metrics and generate insightful reports.
Communication: Strong interpersonal skills and effective collaboration with stakeholders.
Process Improvement: Experience in driving QA process enhancements and efficiency.
Leadership: Leadership within the QA team and the ability to contribute to project success.
Problem-Solving: Strong problem-solving skills for issue identification and resolution.
Preferred Skills
Experience with transitioning from in-house development models to the adoption of Software as a Service (SaaS) platforms within organizations.
Minimum Entrance Requirements
Bachelor's degree.
Five years quality assurance experience for a complex software implementation program similar in scale to BEST.
Experfy Inc
