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Who are we, and what are we looking for?
You've got the opportunity to join our awesome team!
At Networx, we empower great people to do great work! Our core values are Chop Wood Carry Water, Do the Right Thing, Celebrate Success, and Evolve. These values guide our behaviors, and bold targets encourage us to bring our best selves to work daily. Our culture of fun, collaboration, and growth will help us all to share in the rewards of meeting our company mission; Win Contractors More Jobs.
Bilingual Retention Hero Wanted! We're seeking a driven and compassionate individual to join our team as a CX Specialist (Retention Team). Your focus would be to build strong relationships with our clients and ensure their loyalty. You'll be the voice of our brand, providing excellent customer service and finding creative solutions to keep our pros happy. If you have a passion for customer satisfaction, are bilingual in English and Spanish, and have a talent for relationship-building, we want you on our team!
Requirements
What Youll Do
- Ability to analyze customer motivation by gathering information and exploring concerns to develop value-add solutions in real-time
- Resell the value of Networx products, highlighting benefits specific to the customer and their industry/specialty
- Negotiate with customers to recover accounts and renew plans
- Communicate clearly and concisely adapting style to suit customers by problem-solving, excellent phone skills, and resolving conflict
- Building and maintaining relationships with existing and new customers by establishing trust to drive loyalty and retention
- Listening and understanding customer's from their feedback to gain knowledge and insights that can be shared in order to constantly improve our platform in a way that clearly reflects our customers feedback
- Escalating and following up on customer cases when needed
- Exercise and promote teamwork, supporting the objectives and policies of the Customer Experience Team
- Other job duties as assigned
Must Have
- At least 2 years of customer service experience
- Bilingual in Spanish and English
- Excellent Communication skills
- Active listening skills
- Demonstrated ability to build long-term relationships with customers
- Proficient computer skills
- Excellent time management skills
- You must live in the Atlanta, GA metropolitan area to participate in office activities as necessary
Nice to Have
- Previous Retention and/or Sales call center experience is a huge plus
- Call center environment experience is preferred
- Excellent understanding of a first-time close sales experience
*Networx has a flexible approach to in-office work; for those living in Atlanta, GA. This position is Hybrid with infrequent required days in our modern Buckhead office for collaboration.
Benefits
Youll Receive
- Paid Training
- Competitive Salary and Bonuses
- Health Care Plan (Medical, Dental & Vision)
- FSA and HSA
- Retirement Plan (401k)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Bereavement & 9 Paid Holidays)
- Short-Term & Long-Term Disability
- Training & Development
- Work From Home
- Wellness Resources
- Competitive pay and bonus
*Networx proudly supports diversity in the workplace and is an Equal Opportunity Employer.
DISCLAIMER: The above information in this description has been designed to indicate the general nature and level of work performed by employees in this role. It is not intended to contain or be interpreted as an exhaustive list of all responsibilities, duties, and qualifications required of employees assigned to this job.
Networx Systems, Inc.
