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Company Name: Humana Inc. Bilingual Customer Service Specialist Attention Bilingual Customer Service Specialists! Humana wants YOU to join our growing team of Call Center Representatives starting at $17 plus/hour plus a quarterly bonus. We have multiple openings in Doral, FL for Bilingual Customer Service Specialists Apply today! We are seeking Bilingual Customer Service Specialists to directly respond to questions about medical claims, pharmaceutical, billing and any additional grievances. Our Specialists are trained to handle any issue and provide guidance to the appropriate solution. Bilingual Customer Service Specialist Responsibilities: Document customer inquiries by using established best practices Empathize and build lasting relationships with customers Educate customers about our products and services over the phone Comply with all HIPPA and CMS regulations Schedule medical appointments and transportation for patients and/or care givers when needed Bilingual Customer Service Specialist Requirements: 6+ months minimum of inbound call center experience is REQUIRED High School Diploma or GED required Bilingual English and Spanish. Must be able to read and speak in Spanish and write in English. Bilinge Ingls y Espaol. Debe ser capaz de leer y hablar en espaol y escribir en Ingls Excellent written and verbal communication skills Intermediate level computer skills in Word and Excel Ability to work an 8 hour shift anytime between the hours of 8 a.m. to 8 p.m., Monday through Friday with the flexibility to work overtime based on business needs Capacity to maintain confidentiality Please note that during the application process, you will be asked to complete a 45-minute employment screening through Shaker Consulting Group. Role Desirables: Associates or Bachelors degree Prior healthcare experience Benefits: Extensive Benefit package that starts your 1st day of employment 3 weeks accrued PTO your 1st year of employment Associate engagement and appreciation activities Earn cash/gifts/discounts through our associate wellness and rewards program Quarterly Pay Incentives based on associates production and quality scores Career and growth opportunities starting with job shadowing Additional Information During Open Enrollment October 7th- February 24th- Must have the ability to work an 8 hour shift between 8 a.m. to 8 p.m. Monday through Sunday (Saturday OR Sunday), 5 days per week, with the flexibility to work overtime based on business needs Interview Format As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Montage SMS Text Messaging to enhance our hiring and decision-making ability. Montage SMS Text Messaging allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule. If you are selected to move forward, you will receive an email or text correspondence inviting you to participate in a Montage SMS Text Messaging. In this interview, you will respond to a set of interview questions over your phone. You should anticipate this interview to take about 5 to 10 minutes. Your recorded response will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews. For more information of this job and to Apply Online, please visit us at (link removed)/lcjsjobdetail.php?akey=33acace5b6c3ab491ec06a7e8987093d