Bilingual French Customer Serv Rep needs 1-2 years’ customer service/call center experience

Bilingual French Customer Serv Rep requires:

• Call center


• Customer service


• 35 WPM


• PC savvy


• MS Office savvy

Bilingual French Customer Serv Rep duties:

• perform customer front-line communication for all service and installation related issues and requests.


• Troubleshoot for first-call resolution.


• Adhere to Standard Operating Procedures (SOP) and customer-specific special handling requirements via phone, email and web-based requests.


• Evaluate entitlement and create appropriate product exchange or on-site technician service requests at a highly efficient level.