Job Description

Billing Specialist Job description:

Billing management:

• Daily follow-up on unbilled revenue;
• Maintenance of billing schedule for a designated customer portfolio;
• Verification of billing data to ensure completeness and accuracy; subsequent rectification of any discrepancies or errors
• Accurate and timely generation and processing of invoices for services rendered to a designated customer portfolio
• Creation of credit notes as needed in correspondence with credit note process;
• Communication and coordination with local PoC(s) about changes in customer invoicing requirements

Customer communication:

• Addressing of billing inquiries and concerns from customers or internal stakeholders promptly and professionally;
• Providing the customer with clear and concise explanations of billing details, payment terms, and policies as needed.

Issue resolution & escalation management:

• Investigation and resolution of billing discrepancies or disputes in a timely manner, coordination with relevant departments as needed;
• Escalation of billing issues to the appropriate team members for resolution as needed;

Reporting and Analysis:

• Regular generation of reports on billing activities, credit notes and outstanding invoices;
• Regular reporting to local PoCs on escalations;
• Assistance in analyzing billing data to identify opportunities for process improvements and increased efficiency

Collaboration:

• Follow-up with designated team(s) in order to ensure completeness and accuracy of billing data before billing;
• Collaboration with cross-functional and cross-opco teams to streamline billing processes and enhance customer experience;
• Participation in team meetings and contribution of ideas to improve billing procedures and customer satisfaction;
• Participation in weekly stand-up meetings with the local PoCs to discuss daily business,changes, attention points, etc.

Reporting to:

• Manager or above

Shift Timings:

• 12:30 pm to 9:30 pm IST

To be successful in this role, you should have:

• Customer service oriented and self-motivated
• Strong written and verbal communication skills
• Excellent analytical skills and organization skills
• Proficiency with Microsoft Office (advanced Excel skills) and Google Suite products
• Ability to recognize gaps in current processes and recommend solutions
• Desire to achieve excellence and success
• Desire to be trained for management position

Qualifications:

• Bachelors degree in finance and accounting,
• Minimum of 5 years of experience in billings and reconciliations along with good command over excel
• Billing or Accounting knowledge
• Advanced excel skills

Job Classification

Contact Details: