• Compile, analyze, and process all customer billable products and services.
• Research and resolve transaction or billing exceptions on a daily basis.
• This could involve reviewing data, analyzing information, diagnosing the solution, and performing all system corrections.
• Enter, validate, and maintain customer information and billing determinants as required in SFDC and Great Plains.
• Prepare, maintain, and distribute billing, or transactions reports as required Interact with customers for general billing, accounts receivable, payment, and collection inquiries and respond to their business needs and/or problems.
• Research and resolve identified discrepancies. Coordinate all re-invoice activities.
• Respond to billing, and transaction questions internally and/or externally.
• This may require research of Customer contracts, physical product-specific information, and/or interaction with other organizations such as Sales.

• Ability to work independently, prioritize and meet deadlines, as well as handle multiple demands efficiently. Knowledge of commonly-used concepts, practices, and procedures within billing and customer care processes. Generally, relies on instructions and pre-established guidelines to perform the functions of the position.

• Strong written and oral communication skills.

• Associates? Degree required; Business, Accounting, or Finance is preferred. (Cannot take experience in lieu of degree)
• Intermediate experience in Excel is required.
• Must be able to demonstrate experience with V-Lookups and Pivot Tables.
• Salesforce experience required.
• Experience in Product or Service Billing.
• Experience with ERP systems.

Work location: 2300 Dullest Station, Herndon VA. Must be local and able to be in the office 3 days a week. Hourly rate annualized to ***k - ***k based on experience. (may go higher if more seasoned.)