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This position is responsible for the leadership and management of the Massachusettes Bodily Injury Claims Unit, overseeing the investigation and settlement of Personal and Commercial Automobile claims as well as third-party liability claims arising primarily from Homeowner and Business Owner Policies. Primary responsibilities include leadership, development and oversight of the unit including personnel resources, business processes and associated technologies, external vendor and agency relationships.

Responsibilities

• Lead an experienced team of claims professionals by guiding, monitoring, and facilitating the achievement of unit performance objectives

• Coordinate/supervise assignments, coverage analysis, reserve accuracy, effectiveness of negotiation, and resolution of claims
• Identify areas of improvement for internal workflow efficiency to maintain service standards
• Perform Best Practices regular quality file reviews to identify areas of improvement for claims processing
• Manage Loss Adjustment Expenses in accordance with company guidelines
• Ensure compliance with Medicare and ISO reporting requirements
• Authorize and monitor litigation assignments
• Assist in the adjustment of claims that are referred for supervisory action
• Maintain strong vendor, agency, and policyholder relationships
• Review employment applications, resumes and interview candidates
• Conduct employee performance evaluations; Mentor and facilitate the career development of team members
• Maintain a collaborative and positive environment including recognition, reward, constructive feedback, and team meetings
• Identify individual behavior/performance issues, provide feedback, establish corrective action or performance improvement plans, and maintain documentation
• Other duties as assigned

Requirements

• Bachelors degree preferred
• 5 years of experience in casualty and general liability claims handling required
• 2 years of supervisory experience preferred
• Project management skills
• Knowledge of policy contracts, insurance laws, regulations, and the legal environment in which we operate
• Utilization of Automation Claims Management System
• Utilization of various manuals/software resources (crash books, NADA guides, PDR, etc.)
• Multi-line adjusters license as required in our operating territories
• Ability to meet continuing education requirements for licensing purposes
• Proficient in PC Windows environment
• Excellent organization and communication skills
• Excellent understanding of claims handling and customer service
• Strong interpersonal skills ability to deal with all kinds of people with flexibility, fairness and honesty
• Ability to work under pressure and meet firm deadlines
• Ability to work extra hours when workload requires

Benefits

Concord Group employees are eligible for benefits including medical, vision, dental, life, and disability insurance, sick time and holiday pay, three weeks paid vacation, and a generous 401(k) plan with a 6% company match.

About Us

As a leading regional provider of property and casualty insurance, The Concord Group helps protect the families and small businesses that enable our communities to thrive. Our positive work environment, competitive benefits, and rapid growth make The Concord Group a great place to build your career.

The Concord Group is an Equal Opportunity Employer. The Concord Group participates in E-Verify.