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BOX OFFICE COORDINATOR

ABOUT THE COMPANY

In close partnership with the City of Huntsville, tvg hospitality opened the groundbreaking Orion Amphitheater on the 7th of May 2022. Inspired by the grand open-air amphitheaters of Ancient Greece, this 8,000 person capacity destination hosts an exciting line up of world-class performers and is further supported by three stories of unique concessions ranging from the Madkin & Weeden tap rooms through Isadoras Wine Bar, El Cohete Taco & Tequila, and the dramatic sky bar with immense views of both the stage and the surrounding landscape.

tvg hospitality is a global entertainment & hospitality operator with offices in the United Kingdom & the United States. Founded by CEO Ben Lovett, serial entrepreneur and a multi-award winning musician, alongside his brother Greg Lovett who joined the team as CFO following many successful years with the Soho House Group, tvg hospitality is based around two core principles:

The first principle is born through music, and the sacred connection that exists between an artist and their fans. Our mission is to build the best places in the world for those relationships to exist. Our second principle is born through hospitality, notably food & beverage. We believe in the artistry & elevation of not only what we see and hear but also what we taste. From the classics to something new, we pride ourselves on consistently delivering the best products with first class service.

These principles are brought together through a dedication to creativity, craft and character that provides a common ground for some of the world's best engineers, architects, artists, chefs, mixologists and brewers to come together with staff and local communities to create destinations that become landmarks, and experiences we remember forever.

tvg hospitality currently operates three venues in the United Kingdom with six projects currently in development and under contract in the United States and further new sites in both countries pending.

ROLE: Box Office Coordinator

LOCATION: Huntsville, AL

REPORTS TO: Box Office Manager, Orion Amphitheater

POSITION: Full time with Benefits

JOB SUMMARY

The Box Office Coordinator works with the Box Office Manager and Orion Amphitheaters leadership team to coordinate all box office operations. This role serves as a liaison between the ticketing company, external promoters and the venue and ensures that the box office operates efficiently with oversight across customer service, box office / access control technology adoption, financial management, staffing, and training. The Box Office Coordinator assists with monitoring ticket inventory to drive maximum revenue for all parties.

RESPONSIBILITIES

• Build, monitor and optimize all ticketed events. Take ownership for the accuracy of all ticket builds.
• Establish and maintain event files for documentation and audit delivery purposes.
• Track holds, comps, and ticket inventory schedules.
• Coordinate all event information between the promoter, the ticketing company, the Orion Amphitheater and the venue personnel.
• Manage internal, external and group ticket orders.
• Act as on site Box Office representative on day of show for all production changes, artist / promoter / VIP needs, as well as the settlement process.
• Settle all box office activity by auditing the daily transactions, submitting reports and preparing all necessary paperwork for bank deposits. Record cash receipts, advances, consignments, and balances.
• Respond to customer inquiries and complaints.
• Support Box Office Manager in instruction and training of all ticket sellers for management approved policies and procedures.
  

PROFESSIONAL QUALIFICATIONS + PREREQUISITES

• Candidates should have at least 3 years of box office experience and the ability to prioritize multiple projects at once.
• Knowledge of amphitheater and/or arena box office administration and event ticketing procedures is an absolute.
• AXS experience is preferred but not required.
• Candidates must possess strong computer skills with the ability to learn and master new platforms/applications.
• The ideal candidate will be decisive and persuasive however not an ego driven individual.
• The person will need to lead by example, have strong interpersonal, decision making, communication, organizational and first-rate analytical skills. This role requires a deep knowledge of box office technology, ticket yield management, concert scaling presentation and real-time ticket inventory flex skills, analytics presentations, customer service platforms and a proven track record in patron and oriented communications.
• The successful candidate will have excellent writing and interpersonal skills, comfortable interfacing with local, regional and national audiences, stakeholders and media companies. The candidate will have a strong ability to be detail-oriented, flexible, and handle complex issues w/ minimal supervision including the skills to prioritize, multi-task and focus under stressful and demanding situations. An amiable personality, sense of humor and passion for music is the right fit.

EQUAL EMPLOYMENT OPPORTUNITY

tvg hospitality strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information or identity or expression, veteran status, or any other characteristic protected by state or federal law.

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

tvg hospitality recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. tvg may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.