Report this job

---

What is the problem? *

Incorrect company
Incorrect location
Job is expired
Job may be a scam
Other

We have this Contact Center Business Analyst role with our client in central NJ. This is a long-term role. Qualifications The successful candidate should be able to effectively leverage available tools, such as Microsoft Visio, Jira and others, based on need A degree in business administration or communication Strong technical understanding of multiple types of enterprise systems on various platforms like Avaya / RingCentral or any other Contact Center/telephony platform with the ability to understand and create process and system diagrams Strong written and oral communication skills Proven analytical, evaluative, and problem-solving abilities required Ability to work individually as well as part of a collaborative team Microsoft Office Suite of products (Word, Excel, PowerPoint) Responsibilities In this role, you will work as part of a team that helps lead initiatives and projects toward deployment and success The Business Analyst will draw on past experience to curate well-articulated business requirements to lead our technical team to develop solutions for client needs Responsibilities include eliciting business requirements from clients in an agile cadence within our sprint calendars to meet production release criteria You will need to work effectively with all members of the project team to cohesively produce results that exceed client expectations Lead requirements elicitation with client staff on assigned projects Continue to build expertise within specified domains throughout project work Build leadership skills as a subject matter expert on the project team