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Business Analyst (Audio/Video technology) - Dallas
Boston, MA 02210 or Dallas, TX 75201
This is a Onsite - 6 Month Contract - NO C2C. - NO EXCEPTIONS
Must be a US Citizen or Green Card holder. - NO EXCEPTIONS
All candidates presented must know that when hired for this role that they will be required to start full onsite. Please set the expectation up front prior to submission.
Summary:
This position is responsible for managing and supporting the Audio-Visual needs for corporate meetings and events. Responsibilities include daily setup and testing of onsite video conference rooms, remote conference rooms, and virtual conferencing platforms. Deliver high-quality content and experience via cloud-based platforms such as Zoom, MS Teams, WebEx, etc. often in high-pressure situations. This role is ideal for a self-starter, with good time management and who has previously worked with executive teams.
Essential Duties and Responsibilities:
Meet with executive teams to gather requirements and details for meetings and live events.
Interface with users and event coordinators on-site and remote regarding specific
situations and clarify event requirements
Maintain a professional and positive attitude in a fast-paced and occasionally high- pressure environment
Use experience and judgment to plan and accomplish day-to-day goals and perform a variety of tasks.
Support high-profile video conferencing meetings and tests configurations prior to start of conference.
Setup, operate and maintain equipment used to enhance video conferencing (VTC), such as display monitors, microphones, speakers, video codec systems, audio
systems, projectors, lighting, computers.
Operate software to control and monitor AV technologies.
Installation, maintenance and repairs of AV equipment as needed (upgrade systems, firmware, software etc.)
Required Knowledge, Skills, and Abilities: (Companies ATS Questions):
1. Do you have a Bachelor's preferred or equivalent work experience.
2. Do you have a minimum three years of direct work experience with AV and video teleconferencing solutions and technologies
3. Do you have Crestron DM and RL experience
4. Do you have in-depth knowledge of Zoom, Poly, Cisco, WebEx, Microsoft Teams, or Third-Party SIP products, operational activities, and engineering
5. Do you have a understanding of and ability to troubleshoot signal paths for audio and video
Ability to read and interpret AV drawings.
6. Do you have experience with networked AV technology
7. Do you have customer support experience via a help desk/service desk model
8. Do you have working knowledge of Microsoft operating systems (Windows 10) and applications (Office 2016, O365), Mac, iOS operating systems
9. Do you have a solid understanding of networking concepts, including streaming codecs, video compression technology, video editing, real-time communications (WebRTC, VoIP, SIP, H.323)
10. Do you have AVIXA/CTS, Crestron, Extron, Cisco, and/or Microsoft Certifications are a plus.
11. Must be a US Citizen or Green Card holder.
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