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Immediate need for a talented Customer Service Representative/Call Center.This is a 06+ Months contract opportunity with long-term potential and is located in Woodland Hills, CA(Remote Please review the job description below and contact me ASAP if you are interestednbsp;Job ID: 23-32185 Pay Range: $18.78/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work locationAs a part of our hiring process, along with an option to directly connect with a Recruiter or apply online, we now offer a texting option to enhance your candidate experiencenbsp; Click the link below which contains the job description and a few basic questions that will help you ensure this is a good fit and expedite the shortlisting process. Responsibilities: Responsible for inputting and locating participant information in member management system. May contact participants for scheduling and enrollment information. Utilize Policy and Procedures for locating participant demographics when participants have been identified as unable to locate or no response. Verify participant eligibility and diagnosis verifications. Input direct referral participant information to member management system. Contact participants for initial assessment to identify program intervention level. Contact participants for scheduling of Baseline calls and Home Visits Assist Clinicalnbsp; Inbound call center taking a high volume of calls from Medi-cal members. Assist with changing doctors. Assist with requests of new id card, address changes. Checking status of prior authorizations, must be able to de-escalate, file grievances for members. Shift: Training hours are 8am-4:30pm M-F. Saturdays will be required TBD BASED OFF BUSINESS NEEDS. Training is approximately 5 weeks. After training, they will be assigned their shifts. The call center operates 24/7, so the workers must be available on weekends and to work any shift assigned.Key Requirements and Technology Experience: High school diploma or equivalent. 0-2 years of customer service experience. Call Center exp- 6 months to 1 year High speed internet Quiet workspace at home to take calls GOOD ATTENDANCE Bilingual Spanish preferred Must pass knowledge check(s) during training- 3 attempts. After the third failed attempt, we will terminate.Our client is a leadingHealthcare Industry,and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate considerationnbsp;Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local lawsprof