At Miraco Nutripharm, we are on a mission of advancing health and improving lives. Our goal is to relieve 1 billion people in the world of pain and discomfort. If you have or had a loved one suffering from any health problems, join us in making a difference in reducing the suffering others have to endure.

As a Business Operations Executive, you will be responsible for the smooth and efficient functioning of our operations. This includes ensuring that our products are well-stocked and our customers are well-served in order to achieve reliability, maximum customer satisfaction and retention.

You will also work closely with the Fulfilment team to ensure that our office and warehouse is well-stocked, equipped and maintained to process daily orders as part of the end-to-end customer journey.

Role Description:
Respond to communication across multiple channels, follow up internally where necessary, e.g. ensure accurate & timely orders processing, coordinate delivery schedules with fulfilment team and maintain a great customer experience
Participate cross-functionally within the company as part of the bizops team, especially relating to fulfilment, customer service, marketing, inventory and supply chain management
Engage the customer on the customer journey from requests, purchases to delivery fulfilment
Service the customer account by leveraging the trends and patterns from SAP & CRM to maximise upsells, cross-sells and customer delight, e.g. sending birthday messages, automatically applying bonusing based on past purchase records and agreements
Monitor physical stock levels and inventory count through close coordination with fulfillment team

Other Covering Responsibilities:
Plan the replenishment of stock & coordinate cross-functionally for reorders and restocking as necessary
Assist the Operations Manager to optimise, automate and document refined operational processes to achieve greater accuracy, efficiency, customer satisfaction and cost savings
Act as a backup for team members in case they are unavailable e.g. be ready to respond to enquiries, process orders, etc. as well

Desired Qualities:
Experience in B2B account servicing and/or customer service that requires cross-functional collaboration
Proven ability in understanding sales to order process
Good communication skills and high attention to detail
Positive attitude with progressive mindset and problem solving skills
Proficient at utilising computer software for reporting and analysis e.g. Microsoft office including Excel

Preferred:
Business operations and/or indoor sales experience will be considered a bonus
Understanding of inventory management and/or stock replenishment concepts
Proven ability to utilise advanced tools for data visualisation and analysis

Working rights required for this role