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The Change Manager has primary responsibility for formalizing, reviewing, and maintaining change processes to ensure the consistent execution of the approved Enterprise Change Management Process for their area of representation; and deliver the processes and standards for continued development and support of digital solutions, with a focus on maximizing velocity, quality, and customer, dealer, and enterprise value.

Typical task breakdown:

• Assist in scheduling and validating governance of team changes.
• Ensures adherence to all Enterprise Security processes and requirements.
• Coordinates execution of changes for production releases.
• Assist in the Change Management Coordination for Emergency/Urgent releases.
• Review and approve test plans as required by latest content releases or deployments.
• Assist in maintaining and developing Change Calendar for production and non-live environments.
• Reviews all Enterprise and relevant changes for impact to team environments.
• Monitors the health of the process through agreed key performance indicators.
• Communicate to leadership when changes they have approved cause incidents.
• Review and approve or deny pre-approval requests for Automated and Standard changes.
• Validate change process documentation and business requirements are adhered to by application teams.
• Review and approve end user change management training materials.
• Seek input from relevant areas of the business that should have inputs to changes.
• Understanding, evaluating, and reacting to routine problems or situations with external contacts is also part of change management.
• Develop well-prepared action plans for the current year and has a clear sense of what needs to be achieved in the year to come.

Education & Experience Required:

• Requires a college or university degree, technical certification, or equivalent experience.
• 3+ or more years of experience working in technology ITSM operations, ITIL, and change management

Technical Skills

(Required)

• Experienced with the use of ServiceNow or similar software (i.e., Remedy), specifically Incident Management and Change Management
• ITIL training/certification
• Prior Change Manager experience
• People skills to deal with sensitive, emotional, or potentially controversial situations.
• Ability to influence behavior change in people (including customers, suppliers, other employees, dealers, etc.) and/or obtain the cooperation and commitment as needed.
• This position should be familiar with project management methodologies as they will participate in multiple projects representing expertise for change management process.

(Desired)

• Strong planning and communication skills
• Vendor Management experience
• ITIL Certifications beyond Foundational Certification
• PMI / PMP Certification
• Organizational Change Management training
• Experience with Cloud hosting and migration change management.