We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.Apply now!

What you ll do

• Good understanding of end-to-end core business processes of Service Management
• Facilitate customer discussions and elaborate on the areas of proposed improvements
• Aptitude to define the problem concisely and propose solution
• Delivering billable components that meets a customer s needs
• Responsible for defining the scope of a project / opportunities, estimating efforts and project timelines
• Participate in RFPs for Service Management

What you bring

• Degree in Engineering (BE, BTech)
• Strong knowledge in SAP S/4HANA Service and Customer Management modules
• Deep experience in areas of Interaction center, ERMS, Service request, Service contract, Service order, Service Quotation, Recurring services, Service confirmations, Billing, and pricing
• Deep experience in areas of Lead, Opportunity, Activities and Knowledge Article.
• Good understanding of front-end technologies like Fiori and Web UI
• Understanding of Order to Cash and Quote to Cash solutions
• Fair understanding of SAP S/4HANA capabilities and solution scope mapping from CRM to S/4 CM
• Understanding of Field Service Management will be added advantage
• Strong client-facing experience and well-developed customer focus
• Solid oral and written communication skills
• Mobility is must candidate must be ready to travel to project locations (short term and long term)
• More than 10 years of SAP Experience
• Experience on S/4HANA Service and Customer Management
• Experience on SAP CRM Service module
• Experience in business process configurations and testing of process scenarios
• At least five full cycle implementations experience in SAP CRM Service and/or S/4 Service and Customer Management
• Good integration knowledge of related modules and knowledge in Migration tools (MC and DMLT)
• Strong understanding of front-end technologies such as Web UI, Fiori etc
• Proficiency in ABAP, CDS, ODATA, Webservices, Proxy, SOAP, BAPI, Middleware, WEB UI, BOL GENIL.
• Proficiency in AET, Extensibility, Workflows, BSP, Forms, Events, BADI and Exits
• In-depth knowledge in CRM one order framework and S/4 CM one order framework
• Ability to write detailed functional specifications and technical specification documents relating to functional enhancements, interfaces, forms, and conversion of master data

Meet your team

To address requirements in S/4HANA Service Management solution, build competency at S/4HANA Hub to deliver S/4HANA Service Management and related solution areas

#ERPCloud

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: hidden_email
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy (link removed) Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 374269 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

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