Job TitleCEE Resolution Manager
Job Description
Were looking for a
CEE Resolution Manager
to join our Commercial Quality & Customer Service North & East Team in
Warsaw, Poland.


Working for Signify means being creative and adaptive. Our culture of continuous learning and commitment to diversity and inclusion creates an environment that allows you to build your skills and career. Together, were transforming our industry.

As the world leader in lighting, were constantly ahead of the curve. Through our leadership in connected lighting and the Internet of Things, were breaking new grounds in data analytics, AI, and smart homes, offices, cities and more!

Signify is one of the few companies in the world to achieve carbon neutrality and our next sustainability goals are even bolder: doubling our positive impact on the environment and society by 2025.

As a Resolution Manager youll be responsible for driving customer experience by providing proactive, productive, painless and personalized solutions in line with global standards and processes, operational excellence through timely and accurate execution in solving warranty related complaints.

Were on the lookout for forward-thinking innovators with a passion for sustainability. If you match this description, get in touch!


What youll do


Drive for high levels of customer satisfaction at optimal cost and maintains customer relationships

Ensure timely and accurate execution in solving warranty related complaints through optimal deployment of Field Support Technicians

Adequate use of 3rd party network to fulfil field service activities and WA related activities

Improve functional excellence of customer resolution, including recalls in the market to ensure service efficiency and cost-effectiveness

Manage the Customer Resolution function's cost in line with Market AOP

Ensure voice of the customer is fed back in the value chain to improve products, systems and services

Develop and ensures high level of functional capabilities of Customer Resolution employees and manages pipeline of talents in the team

Manage, organize, supervise and support the work of the operations team

Act as primary contact for operational issues and escalations (including new projects)

Maintain thorough and timely communication with internal and external stakeholders

Monitor team performance and report on metrics


Your qualifications

Fluent in English
Proven track record in customer support process management, demonstrating strong customer centricity
experience in leading cross country team
Knowledge of Office software, preferably knowledge of SAP or other ERP
Experience in working in international environment with people from different cultures
Facilitation of effective meetings, also across countries
Can-do attitude, even in bad situations, initiative, readiness to act on an opportunity, energy and confidence
Resilience in stressful situations, ability to bounce back from adversity
Flexibility, capability to work with conflicting, delayed or ambiguous information, under tough deadlines
Ability to get buy-in from others and take the lead in even in first time situations
Good decision quality, resourcefulness
Improvement mindset, openness to feedback


Our candidate profile is just a guide. We know that many talented people only apply for jobs when there is an exact match. If you don't fit all the criteria but believe this role is for you, we would very much like to hear from you.

What youll get in return


Were offering multiple opportunities for career development, like mentoring, coaching and stretch assignments, with strong international exposure for dynamic profiles. Learning is fundamental to our culture. Through continuous learning, we are transforming the industry. You have the chance to learn every day, acquire new skills and perspectives through customized online programs, and on-the-job experiences.

See#SignifyLifethrough the eyes of our employees!