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Manage LAN/WAN network administration, enterprise wireless, Cisco/Palo Alto firewall administration. Troubleshooting advanced network issues and performing call backs, ensuring issues are resolved & appropriate solution is provided to the customer. Manage network tools such as SolarWinds, Panorama, Prime, Cisco DNA, Cisco ISE Infoblox. Responsible for investigating causes, tests solutions & suggest solutions in place to reduce the time taken to resolve the network related tickets. Make recommendations based on analytics to improve performance and optimization of network infrastructure. Manage new and existing equipment, hardware, and software upgrades. Understanding Network support priorities and objectives and taking an active role in accomplishing them. Zscaler administration (ZIA and ZPA).