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CUSTOMER SERVICE REP (CSR)

Leading distribution company with plants throughout the U.S. and worldwide.

We have immediate openings for CSR to join our team.

Work from Monday to Friday, 8am-5pm, working every Saturday from 9am-2pm

WHAT YOU'LL DO

Our CSR's are in the showroom, and they are conducting both face to face and over the phone customer service. A plus if they have logistics or A/R related background, it will help them perform their job better

Effective and efficient handling of customer transactions.
Accurately record and maintain customer contact information and details.
Build and maintain company customer relationships.
Answer inbound sales calls and make outbound sales calls.
Consistent following up on promises and commitments in a timely manner with customers.
Track stock levels to ensure customer orders are handled effectively.
Assist customers in determining order requirements or services.
Appropriately identify and escalate customer issues.
Quote prices and credit terms, and prepare sales orders for customers.
Complete sales transactions and processing of payments.
Schedule trucking and delivery of material to customer, based on delivery schedule.
Create shipping order and packing list.
Troubleshoot customer issues during delivery process.
Partner with Sales Representative to keep account transactions and literature up to date.
Practice Customer focus, collaboration, and communication with team
Retain up to date knowledge of company products
Perform additional duties as required and or requested.

SKILLS YOU'LL NEED

2 Years of customer Service experience (required), logistics experience is a plus.
This employee will deal with a lot of shipments. A/R experience is also a plus, they will help with issuing credits.
Candidate must be comfortable with customer-facing sales visits.
High School education required. Some college work completed preferred.
Proficiency MS Office Suite (Outlook, Word & Excel)
Demonstrated experience with the use of computer and work on multiple windows
Bilingual (Spanish) preferred
Excellent communication skills
Ability to multi-task and goal-oriented

COMPENSATION/BENEFITS

up to $18/hour plus OT
Paid Vacation
401K

NEXT STEPS

Apply Now - takes less than 30 seconds to complete a quick form.
We personally review every application and we take it very seriously.
For obvious reasons, we may not be able to respond to every application.
However, if you need to follow up on your status, feel free to email Naomi Bunce (Naomi at 7Eagle dot com) after four business days.

We strongly encourage Veterans and Military Spouses to apply.

7 Eagle Group

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