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Job Description
CAFE MANAGER/ ASSISTANT MANAGER
Reporting to: Area Manager
Reportees: Brew Masters, Operation Trainees, Team Members.
KRA:
- Translating companys objectives in the region
2.Ensure store compliance with companys operational procedures
3.Lead, motivate & develop team to maximize profits
4.Drive customer focus through service standards in area
Knowledge, Skills & Abilities:
Excellent communication & influencing skill
Result oriented
Financial awareness & understanding of P&L
Ability to strategize & analyze reports
Sales & marketing orientation
Planning & organizational skills
Building & developing high performance team
Operating system & internet skills
Qualifications:
Exposure:
BHM graduate preferred / Graduation Mandatory
2 - 4 years of experience in handling multiple F&B units ,Hotel /Hospitality
Retail or related industry exposure (KFC,MC Donald, Pizza Hut, Dominos/Pizza Corner/Any Hotels/And Retail)
Duties & Responsibilities:
Financial:
Supervise an individual outlet.
Maximize Cafe sales performance and drive profits.
Sales forecasting and apportioning targets across teams.
Asset & Equipment maintenance.
Assuring the Timely & Accurate indent is placed for the cafe.
Wastage control measures.
Ensuring the compliance of the SOPs on cash & all the tenders.
Timely forecast of the stock in order to ensure the smooth operation of the cafe.
Learning & Development Management:
Retention of manpower.
Motivating the team to ensure the sales target is met.
Briefing the team on a daily basis to ensure the team understands the importance SOPs
Ensure the team is groomed to move to the next level.
Grievance handling & solving issues.
Ensure the Training Certification of team members.
Process Indicators:
Ensuring all the documentation related to the caf is done on time (Sales Reports/ Caf Registers).
Ensuring the Quality Audits done on a day to day basis.
Implementation of SOPs.
Efficient utilization of the manpower by means of effective charting out the duty rooster.
Integrity, cost controllable & Waste Management.
Ensuring 90% score in the Management Visit Report.
Customer orientation:
Ensure all the Customer complaints are resolved.
Analysis of Customer database complaints & drive the footfall in the cafes.
Ensuring the MAST & SOPs is followed by the team in the caf to drive customer focus.
Ensuring the Training norms are met.
Ensuring 90% score in the Management Visit Report.
Salary:- 4Lpa
Locations:- Bangalore
Employement Category:
Employement Type: Full time
Industry: Hotel / Restaurant
Role Category: Operations Management / Process Analysis
Functional Area: Not Applicable
Role/Responsibilies: Cafe Manager/ Assistant Manager Gujarat
Mahindra Business
