Call Center Associate needs 1 year call center experience in telephone customer service or related experience

Call Center Associate requires:

• Call center


• 30 - 35 WPM


• Customer service


• High School diploma or GED


•  Bilingual a Plus


• Position requires sitting for long periods of time, handling inbound telephones and keyboarding information  over the course of an 8 hour shift.

Call Center Associate duties:

• responsible for responding to telephone inquiries and concerns using
  
  approved procedures and guidelines while ensuring quality and integrity of the call.


•  Answers questions on various issues such as payments history and account histories.


• Resets Personal identification of callers unable to self-serve in the Interactive Voice Response system.


• Gathers information, researches/resolves inquiries and appropriately documents customer calls.


• Ability to read and interpret documents on file.