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Call Center CSR needs manufacturing experience
Call Center CSR requires:
 Must have: SAP/ QP1 experience
 Background in call center environment, and managing account from the customer via email, phone, and emails.
 Must be willing to work and ready to engage with the team
 Must have manufacturing experience.
 Fast pasted environment
 Working understanding of color matching
Call Center CSR duties:
 On phones regularly, managing multiple accounts
 Responds to customer issues that require product knowledge, interpret questions/requests and ensure proper resolution in a prompt and courteous manner.
 May initiate customer contact to proactively identify and address customer needs.
 Monitors the resolution process to ensure other departments follow through on requests.
 Opens and accurately maintains customer accounts by recording and updating account information
 Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up, when necessary to ensure resolution
 Process accurate order entry
 Works to understand product schedule for Liquid and Powder Coatings manufacturing sites