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The Call Center Coordinator assesses the needs of prospective patients and phone callers. Ensures their referral to the service or resource that best addresses those needs.

KEY RESPONSIBILITIES:

• Responds to telephone inquiries from persons seeking mental health care or information about mental health-related services.
• Conducts crisis assessment and planning with clients
• Assesses clients emotional state and mental health
• Performs risk assessments to determine clients risk of harm to self and others.
• Assesses need for community outreach (911)
• Makes appointments for assessment at Desert Parkway
• Makes referrals to community partners when appropriate
• Completes Call Inquiry Sheet and files appropriately
• Enters appointments and notes in AIS promptly

Skills and Abilities:

• Proficiency with software and/or equipment (Microsoft Office applications including Outlook, Word, Excel and PowerPoint)
• Courteous, empathic, and professional manner.
• Ability to work efficiently in a team setting, with collaborative partners in a high-paced environment.
• Effective written and oral communication skills.
• Ability to maintain professional demeanor when handling crisis and ventilation contacts.
• Ability to exercise sound judgment under crisis situations and to abide by regulations regarding confidentiality.
• Efficiency with information-gathering, problem solving, and conflict-resolution.
• Ability to adapt and be flexible to changes in protocol and program needs.

Requirements

• High School Diploma or GED required
• Minimum one (1) year Behavioral Healthcare experience or minimum two (2) years Healthcare experience required
• Inpatient experience preferred

Benefits

Benefits package is available the first of the month following just one month of employment for part time employees.

Desert Parkway offers competitive benefits to include:

• Dental insurance (two plans to choose from)
• Vision insurance
• 401K Retirement Plan
• Healthcare spending account
• Dependent care spending account
• PTO Plan with holiday premium pay
• Discounted cafeteria meal plan
• Life insurance (including plans for spouse and children)
• Short- and long-term disability (with additional buy-in opportunities)
• Pet Insurance
• Identity Theft Insurance