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Position Description

• Project will be working in the Unemployment Division for Iowa - Open Ended There will be a two weeks of training involved, which the candidate MUST completed.
• Poor attendance and attention in training will make it very difficult to be successful with those assessments.
• We are seeking candidates with strong communication skills, experience with customer service and answering a high volume of phone calls.
• The assignment at IWD includes 2 weeks of classroom training.
• Attendance is required for the first two weeks of the assignment.
• The in person training given is what will allow the group to have the tools they need to be able to successfully serve our customers.
• It is imperative that they attend every day (link removed)
• Additionally, two open note/book assessments will be given to each of them to go over the information learned in training.
• This is the tool we use to ensure a person retained the information in training.
• They would be processing paperwork from customers, making phone calls to gather information from customers, working on scanning equipment, sorting paperwork according to document type and reviewing documents for accuracy.
• The position is very diversified and will need a candidate who can change directions quickly.
• The department is extremely busy and they need people who are reliable and can keep up.

Skills Required

• Clerical projects Phones Customer Service Scanning Making files Filing Researching data
• These two positions are located in the Unemployment Division for Iowa
• They would be processing paperwork from customers, making phone calls to gather information from customers, working on scanning equipment, sorting paperwork according to document type and reviewing documents for accuracy.
• The position is very diversified and will need a candidate who can change directions quickly.
• The department is extremely busy and they need people who are reliable and can keep up.

Skills Preferred

• Typing Data Entry Experience working with the public would be helpful Explain short term positions and breaks in employment

Experience Required

• 1 year of office experience on the resume

Education Required

• High School or GED