A local firm is seeking a Call Center Customer Service Representative who will be responsible for booking and scheduling a high percentage of customer requests for service work, replacement estimates, and routing vendor calls. Work hours are Monday through Friday, from 7:30 a.m. to 5 p.m.
Job Duties:
- Answer phone, route to proper person, and book and Schedule a high percentage of service calls
- Collect customer information and maintain to keep current
- Communicate with dispatch on scheduling issues and schedule preventative maintenance
- Prepare and enter data into management information systems and complete Service Tickets as required
- Renewal of Partnership Plans and record keeping
- Purchase and maintain proper levels of office supplies
- Keep work area organized and tidy and backup dispatcher
- Work with dispatch and others to implement new policies and procedures
- Perform other duties as needed
Job Qualifications:
- Must have strong customer service experience; Call center experience is preferred, but not required
- Must have the ability to read and follow and continually utilize established company scripts
- Must understand and communicate in a professional manner with emotional customers or service technicians, along with the attitudes, needs, and desires of repeat customers and service contract customers
- Must be able to understand each service technician's technical, as well as their customer relations, and qualities
- Must have effective communication, interpersonal, time management, and problem solving skills
- Must be a reliable and level-headed team player
- Must have the ability to follow directions, pay attention to detail, and manage multiple tasks at the same time
Area Temps still believes that the best way to serve both our employees and our customers is through personal service. To apply for this Call Center Customer Service Representative position, please submit your resume to independence@areatemps.com, call (216) 575-7145, or TEXT your name & 172061 to (216) 458-1784.
Additional Information
For over 35 years, Area Temps has been committed to providing Northeast Ohio companies with office staffing services, technical, skilled trades, industrial and professional staffing solutions. We measure our success by the thousands of people who have accepted permanent positions with our client companies, either through a direct hire or after successfully completing an initial temporary assignment.
Meet Your Recruiter
Independence Office
With over 30 years experience in Greater Cleveland and thousands of people employed successfully each year, Area Temps still believes that the best way to serve both our employees and our customers is through personal service. When you apply online, we'll review your work skills and location preferences within 24 hours. Qualified candidates will be contacted to arrange for a personal interview, and our personnel supervisors will work with you to find the perfect assignment.