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Call Center / Customer Service Location: US-IA-Des Moines Email this job to a friend
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Position Description - Poor attendance and attention in training will make it very difficult to be successful with those assessments.
- We are seeking candidates with strong communication skills, experience with customer service and answering a high volume of phone calls.
- The assignment at IWD includes 2 weeks of classroom training.
- Attendance is required for the first two weeks of the assignment.
- The in person training given is what will allow the group to have the tools they need to be able to successfully serve our customers.
- It is imperative that they attend every day (link removed)
- Additionally, two open note/book assessments will be given to each of them to go over the information learned in training.
- This is the tool we use to ensure a person retained the information in training.
- They would be processing paperwork from customers, making phone calls to gather information from customers, working on scanning equipment, sorting paperwork according to document type and reviewing documents for accuracy.
- The position is very diversified and will need a candidate who can change directions quickly.
- The department is extremely busy and they need people who are reliable and can keep up.
Skills Required - Clerical projects Phones Customer Service Scanning Making files Filing Researching data
- These two positions are located in the Unemployment Division for Iowa
- They would be processing paperwork from customers, making phone calls to gather information from customers, working on scanning equipment, sorting paperwork according to document type and reviewing documents for accuracy.
- The position is very diversified and will need a candidate who can change directions quickly.
- The department is extremely busy and they need people who are reliable and can keep up.
Skills Preferred - Typing Data Entry Experience working with the public would be helpful Explain short term positions and breaks in employment
Experience Required - 1 year of office experience on the resume
Education Required
Arete Technologies Inc
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