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Call Center Executive Location: IN-Bangalore Email this job to a friend
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Responsibilities - Manage large amounts of inbound and outbound calls in a timely manner
- Must have proficiency Kannada and Telugu langauage
- Follow communication scripts when handling different topics
- Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
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