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Call Center Representative
Location: US-TX-Dallas
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Duties: - Schedule appointments, reminder calls to patients.
- Book and reschedule clinic appointments.
- Intermediate to advance skills in Microsoft Office applications including Word, Excel and Outlook.
- Complete payroll and timekeeping-related forms
- Answer customer inquiries regarding their clinic appointments.
- Must answer phones, utilize in-house and pagers, and make overhead announcements.
- Other assignment as necessary.
- Extensive phone experience and computer literate.
General tasks and responsibilities will include: - Provide professional and quality customer service to employees through adherence to the department's scripts, and in compliance with corporate policies and procedures
- Use Cisco-Finesse VoIP application to manage inbound and outbound calls in queue and to optimize employee experience
- Respond efficiently and accurately to callers explaining possible solutions and ensuring the employee feels supported
- Utilize knowledge base to resolve inquiries
- Guide callers through troubleshooting and navigation assistance with ESS, MSS and ERC webpages
- Complete payroll and timekeeping related forms
- Identify, prioritize and escalate complex issues and provide follow-up/closure
- Create and maintain Service Now tickets to ensure efficient handling and prompt response
- Participate in trainings and stay updated on applicable software, policies and procedures
- Maintain performance and quality standards based on established call center metrics
- Perform other related duties and special projects as assigned by the call center administrator
Skills: 1 year experience
Schedule Notes: - Onsite either @ Bellevue, Lincoln, Elmhurst, Jacobi or Metropolitan. (link removed)>
- Spanish Required
Department: CORPORATE PAYROLL OPERATION
Minimum Degree Required: Bachelor's Degree Required
Shift timings: 08:00 AM EST - 04:30 PM EST Hours Per Day: 8.00
Hours Per Week: 40.00
Days Per Week: 5.00 ATD Technology, LLC is a certified minority woman owned business that creates opportunities to match qualified individuals with client programs while meeting all parties' financial and technical goals. ATD is a full service provider with offerings in Contract, Permanent and Temp-to-Perm staffing solutions. We serve Fortune 1000, mid cap and small cap companies in the Commercial, Public and Government sectors.
ATD Technology LLC
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