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• Are you a customer service professional who is looking to help the pet population of Maricopa County? No day will be the same working at the Animal Care and Control Call Center.
• You will guide and direct customers in licensing, community outreach, state statutes, animal care programs, and much more! Your performance and commitment will contribute to the welfare and safety of the people and pets of Maricopa County.
• Are you ready for the challenge? About the Office of or About the Department of Animal Care and Control Live, Love, Adopt.
• Do you love animals and want to make a difference? Let's find you the perfect place in our pack. We work with the community to support pets being integrated into families, living a life where they are loved and compassionately cared for.
• We strive to be an innovative and trusted resource for Maricopa County.
• If you share our vision, you should join our cause to serve the animals and people of Maricopa County.
• Responds to incoming calls from customers regarding animal activities and licensing.
• Listens carefully and speaks clearly, providing information and assistance.
• Performs data entry into Chameleon, updating information regarding animals or persons.
• Process and track license applications, renewals, and exceptions for dog licensing.
• Researches and follows-up on billing notice copies, past due notices, and final notices for animal licensing.
• Creates dispatch activities for the Field Team in a timely manner to ensure we safely serve the community.
• Creates bite and rabies exposure reports, detailing the information received from the caller in the database and following up as necessary.
• Tracks and logs information for Public Health epidemiology and the State Laboratory regarding rabies exposure.
• Opens, sorts, and distributes incoming / outgoing mail.

Skills Required

• Responds to incoming calls from customers regarding animal activities and licensing.
• Listens carefully and speaks clearly, providing information and assistance.
• Performs data entry into Chameleon, updating information regarding animals or persons.
• Process and track license applications, renewals, and exceptions for dog licensing.
• Researches and follows-up on billing notice copies, past due notices, and final notices for animal licensing.
• Creates dispatch activities for the Field Team in a timely manner to ensure we safely serve the community.
• Creates bite and rabies exposure reports, detailing the information received from the caller in the database and following up as necessary.
• Tracks and logs information for Public Health epidemiology and the State Laboratory regarding rabies exposure.
• Opens, sorts, and distributes incoming / outgoing mail.

Skills Preferred

• Bilingual in English and Spanish
• Three (3) or more years of clerical / administrative experience
• Experience with data entry
• Experience with automated data processing
• Experience with financial balancing

Experience Required

• Two (2) years of clerical / administrative experience, including one (1) year of call-center experience.

Experience Preferred

• Bilingual in English and Spanish
• Three (3) or more years of clerical / administrative experience
• Experience with data entry
• Experience with automated data processing
• Experience with financial balancing

Education Required

• HS Diploma or GED

Education Preferred

• Associates degree