Job Title: Call Quality Auditor-Contact Centre ( US Sales voice process)

Responsibilities:

• Support operations team with timely task reporting
• Validate and data tagging for quality processes
• Ensure accuracy and meet deadlines
• Collaborate with team members
• Report to Quality Manager daily
• Follow SOP for data tagging
• Demonstrate effective communication skills
• Understand call center quality metrics
• Identify process issues and provide solutions

Requirements:

• 2 years of QA experience in US sales/marketing
• US sales voice process experience
• Familiar with Audits, Feedback, Calibration, etc.
• Proficient in MS Office, Google Sheets
• Strong written and verbal English skills
• Immediate work-from-home capability
• Comfortable in US shifts
• Willing to work from the office

Location: Noida

CTC: Up to 6 LPA + incentives

Shift Timing: 7:00 pm to 4:00 am IST

Facilities: Both side cab + 1-time meal provided

Apply urgently!

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