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As a Cath Lab and Fibroid Scheduling Coordinator, you will help our patients gain access to life-enhancing medical care! Accurately, and efficiently register, schedule, and interact with patents and medical professionals: Both in a registration and patient management fashion. This position will serve a key role in registering, scheduling, and [act] as a care liaison between clinics / medical staff (and) our patients pre and post procedure.

Prior medical, patient care or clinical highly desired. For this full-time position, based out of our Corporate Headquarters located in Northbrook, Illinois. Possible hybrid schedule available for qualified and performing agents (4 days office/ 1 days remote), following onsite training. Bilingual in English and Spanish, Russian, Polish, or Greek highly preferred with shift differentials.

Responsibilities

• Receive inbound, retention, and scheduling calls from new and existing patients.
• Accommodate scheduling needs of existing patients including future appointments in accordance with their Care Plan.
• Make outbound and follow up calls exhibiting empathy and compassion.
• A solid and in depth understanding of USA Clinics products and services required.
• Ability to problem solve and critically think with addressing patient care needs.
• Act with urgency to meet and resolve customers needs and problems.
• Strong time management skills and the ability to multi-task simultaneously across multiple systems.
• Ensure customer follow-up is completed on time and accurately.
• Serve as a liaison between the medical staff (and physician) and patient.

• Build rapport and effective relationships with patients and clinical staff.
• Expediently handle all problems, issues, and challenges with professionalism.
• Additional duties as required by leader.

Requirements

• Excellent customer service and interpersonal skills
• 2+ year(s) experience in health care environment: Including but not limited to CNA, MA, Patient Advocate, or Medical Office.
• In lieu of the above: 5+ years of stable, consistent work experience in a call center or office environment. No more than 2 companies in the past 5 years.
• Excellent communication skills, both written and verbal
• Strong organizational, reporting, data entry, time management, and follow-up skills required.
• Proficient in Word, Excel, and Call Center systems
• Ability to connect with people, empathize with them and offer viable solutions to their concerns.
• Ability to use decision trees and script flows required.
• Ability to multi-task and meet critical deadlines.
• Experience and ability to manage through rapid and dramatic changes.
• Flexibility in shifts/hours
• Regular, consistent, and punctual attendance is strictly required.

Benefits

• Medical
• Dental
• Vision
• 401k
• PTO