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Established in 1996, Community Bank of the Bay (CBB) is an independent, multiple award-winning community-focused bank with over 25 years of active financial investment in businesses and individuals in the San Francisco Bay Area. Our clients include numerous organizations from many industries, including local nonprofits, multi-generational businesses, creative professionals, and owner-operators experiencing change, growth, or expansion.

At CBB, we believe you can only truly serve a community when you are part of it. As the first Community Development Financial Institution (CDFI) formed in California, we are actively involved in local community life. In fact, thats the whole thought behind community banking: your funds invested locally, through local decisions, by local people, driving the success of the broader community. Our mission is to foster and promote economic development in the communities we serve.

At CBB, our employees are our greatest asset, and we recognize that our success as a community bank is because of our extraordinary staff. We offer a welcoming, friendly, caring work environment with competitive compensation, a strong and robust benefits program, and an emphasis on healthy work/life balance.

Our six core values of Sustainability, Empowering, Respect, Trust, Commitment and Relationship building represent what we stand for and believe in as an organization. Every day, we strive to align our behaviors to these core values in everything we do.

Overview

Under the general direction of the Operations Manager, the position of Central Operations Specialist is responsible for a variety of regular and recurring moderately and highly complex back office operational functions to support bank operations. Responsible for Wire and ACH processing, oversees the banks IRA portfolio, Exception Item processing, EFT Error and Fraud mitigation, Escheatment process, EOY tax notice requirements and processing of levy, garnishments, and subpoenas for the bank. Complies with all Bank policies and procedures, as well as all applicable state and federal banking regulations.

Duties and Responsibilities

• Handles NSFs/Exception Item processing, Wire Origination, ACH Origination, GL/Bancontrol reconciliation, Certifications, EFT fraud reviews, Foreign item processing, Dormant check handling, Check Adjustments, Returned items, Large item review, IOLTA/IRETA remittance, Research Requests and other duties as needed.
• Reviews and processes unposted deposit transactions; non-post items, stop payment suspects, and duplicate check suspects. Returns unauthorized, fraudulent and erroneous items within required timeframes. Corresponds with the branches regarding accounts that need special handling for reasons such as, fraud or overdrafts.
• Manages escheatment for the bank. Ensures compliance with all applicable rules and regulations.
• Processes EFT disputes, provides debit card support to branch staff, and performs card maintenance.
• Processes levies, garnishments, and other legal processes; ensures all garnishments are assessed, calculated, and implemented according to all applicable laws and regulations by state. Ensures appropriate communications are being completed to the various garnishment agencies and the facilities timely and efficiently.
• Drafts new procedures and provides updates to existing procedures as needed for the purpose of streamlining central operations functions.
• Completes required reports including monthly and quarterly central operations certifications.
• Processes chargebacks check returns, and unauthorized check claims according to established procedures and required timeframes. Processes both incoming and outgoing Fed Cash Letter adjustments. Corresponds with other financial institutions directly regarding adjustments or returns when necessary.
• Ensures that ACH returns and corrections are appropriately processed according to NACHA rules; reviews reports and responds to pre-notifications, notification of change, returns, death notifications, and reclamations. Processes unauthorized ACH claims, completes OFAC check on IAT suspect transactions; maintains regulatory compliance.
• Provides backup Internet Banking and Treasury Management administrative support.
• Provides support to branch staff; point of contact for escalation of back office operational issues.
• Assumes responsibility for related duties as required or assigned.

Requirements

Education:

• High school graduate or equivalent.

PREFERRED Knowledge:

• Working knowledge of bank products and services. Familiarity with other business line products.
• Some knowledge of related bank operations and procedures.
• Knowledge of banking laws and regulations.
• Working knowledge of MS Office products (Excel, Word, Outlook).

PREFERRED Experience:

• Three to five years of related bank operations experience to include branch experience (teller, new accounts); back office in all operational functions; processing IRA accounts, using FedLine Advantage.
• Experience with Fiserv and Director.

Skills/Abilities:

• Ability to recognize problems or situations when they occur and resolve them with minimal guidance from the Operations Manager.
• Possess interpersonal skills to include having a positive attitude, engaging in professional conduct at all times, and being a respectful team player.
• Well organized. Excellent written and verbal communication skills.
• Ability to exercise good judgement and discretion in applying and interpreting bank policies and procedures.
• Able to operate related computer applications and basic business equipment.

Benefits

• Subsidized Medical, Dental, & Vision
• Basic Life/Accidental Death and Disbursement Insurance, Long-term Disability Insurance
• Employee Assistance Program
• Commuter Benefits
• 401K Retirement Plan, 401k Match, Safe Harbor Contributions
• Flexible Spending Accounts Medical & Dependent Care
• Paid Vacation and Sick days
• 11 paid Holidays per year
• Volunteer Day
• Gift Matching Contribution to Non-Profit Organizations of employees choice
• Green Car Program Subsidy for eligible Hybrid and Electric Vehicles
• Employee Referral Program

Job Location: Danville

Job Type: Full-time

Salary:

$23 - $29 / hour

Salary may vary depending on multiple factors including but not limited to skill level, depth of work experience, education, relevant licenses/credentials, and geographic location.

Note: The duties and responsibilities listed are typical examples of work performed by the position and are not designed to contain or be interpreted as a comprehensive list of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned.

EOE, including disability/vets. Job candidates must be legally eligible to work in the United States.

Community Bank of the Bay is committed to ensuring that our online application process provides an equal opportunity to all job seekers, including individuals with disabilities. If you believe you need reasonable accommodation in order to search for a job opening or submit an employment application, please email us at hr@bankcbb.com(link removed) This is a dedicated email address designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be considered. A response to your request may take up to two business days.

Please note: emails received for other purposes, such as following up on an application or non-disability related technical issues, will not receive a response.

We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the requirements of Section 19 of the Federal Deposit Insurance Act.