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Job description:

• Bring new ideas and innovation to the Solutions Strategy and Architecture team.
• As ITSM Process Manager for Incident, Problem and Change you will play a key role in improving colleague satisfaction.
• In this role, you will interface with IT Teams throughout the bank and our Vendor/Partners.
• Responsible for managing the lifecycle of all changes, with the primary responsibility of enabling beneficial changes to be made with minimal disruption to the business.
• Understand the knowledge and skillsets throughout the organization, so you can determine which subject matter experts to engage on a problem. Responsible for coordinating all aspects of problem diagnosis and resolution.
• Monitor the incidents to ensure that the Service Level Agreement is respected and Identify, initiate, schedule, and conduct incident reviews.
• Responsible for planning and coordinating all the activities required to perform, monitor, and report on the processes.

Certification:

• Any ServiceNow Certifications are nice to have

ATD Technology, LLC is a certified minority woman owned business that creates opportunities to match qualified individuals with client programs while meeting all parties' financial and technical goals. ATD is a full service provider with offerings in Contract, Permanent and Temp-to-Perm staffing solutions. We serve Fortune 1000, mid cap and small cap companies in the Commercial, Public and Government sectors.