One of our direct client is looking to hire chargeback or fraud analyst in omaha,NE. 

Description:

• Effectively communicates appropriate dispute resolution processing for Visa or MasterCard debit clients.


• Performs analysis and chargeback input for a queue of clients: reviews and processes dispute/fraud claims in a timely and accurate manner in support of the department’s Service Level Agreements while maintaining awareness of Visa or MasterCard processing timeframes, regulations, and processing changes.


• Maintains strong working knowledge of all internal and network processing systems and software as well as Regulation E and Visa or MasterCard processing timeframes and regulations.


• Resolve moderately complex issues on behalf of clients in support of dispute resolution processing; compare alternative actions and decide on appropriate approach.


• Respond to inquiries from internal and external clients regarding chargeback requirements, system processing and functionality, dispute lifecycle, claim status and data input.


• Answer incoming calls and inquiries from customers, sales and account management to resolve customer questions and concerns

Education:

• High School diploma or equivalent

Job Related Experience:

• 1 - 3 years financial or customer services experience

Additional Skills/Knowledge:

• Strong relationship and communication skills to ensure proper client interaction in managing dispute resolution and loss recovery

please email resume to (e-mail removed)