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Flatiron Venture Partners, a leading venture capital and private equity firm, is currently seeking a Chat Representative to join our dynamic team. As a Chat Representative, you will play a key role in providing exceptional customer service to our clients. This position requires strong communication skills, a customer-focused mindset, and the ability to multitask in a fast-paced environment. If you are passionate about venture capital and private equity and are looking to contribute to a cutting-edge company, this role is for you.

Responsibilities

• Interact with clients via chat and provide timely and accurate information
• Assist clients with inquiries, troubleshoot issues, and escalate complex matters to the appropriate team members
• Build and maintain strong relationships with clients, ensuring their satisfaction and retention
• Monitor chat queues to ensure response times are within established guidelines
• Provide product and service support, demonstrating a comprehensive understanding of our offerings
• Document client interactions and accurately update client profiles within the system
• Collaborate with cross-functional teams to enhance processes and improve the overall client experience

Requirements

• Bachelor's degree in a relevant field
• Previous experience in a customer service or chat support role preferred
• Excellent written and verbal communication skills
• Ability to handle multiple chat conversations simultaneously while maintaining attention to detail
• Strong problem-solving and decision-making abilities
• Familiarity with venture capital and private equity industry
• Proficient computer skills, including knowledge of chat software and CRM systems
• Availability to work flexible hours, including some evenings and weekends

Benefits

• 401K
• Sign-on Bonus
• Vision
• Dental