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Chiropractic Assistant
Chiropractic Receptionist Summary of Duties:
A self-motivated, flexible, team player with a positive attitude who assists and works under the direction of a chiropractor, and performs a variety of administrative and clinical tasks to ensure a chiropractic office is running smoothly and efficiently. A chiropractic assistant assists in answering the phone, scheduling patients, collecting payments, and answering patient questions.
Supervision Received:
Reports to Practice Operations Supervisor and/or Practice Manager.
Supervisory Responsibilities:
This job has no supervisory responsibilities.
Essential Functions:
Administrative Duties
Warmly greets each patient by name as they check in for their appointments.
Gives patients the proper paperwork needing to be filled out.
Review paperwork to ensure accuracy and completion, and explain any required procedures to prepare the patient before the chiropractor's exam and treatment.
Answer the phone.
Schedules patient appointments.
Telephones patients who have missed their appointments.
Collects payments.
Enter charges and payments.
Updates doctor stat sheets.
Files.
Keeps Practice Operations Supervisor informed of any supplies that need to be ordered.
Promptly and effectively deals with situations that arise like when a patient has to wait an excessive length of time for an appointment; the ability to empathize with the patient and deal with the wait is a key to success.
Clinical Duties
Escorts the patient to appropriate room.
Keeps rooms clean and organized.
Ensures supplies are available.
Takes and charts vitals.
Educates patients by sharing chiropractic knowledge in a clear, concise manner which encourages the patient to ask further questions until the answer is fully understood.
Requirements
Skills/Experience:
Knowledge of computer programs.
Knowledge of business office procedures.
Ability to operate a computer and basic office equipment.
Ability to operate a multi-line telephone system.
Skilled in answering a telephone in a pleasant and helpful manner.
Ability to read, understand and follow oral and written instructions.
Ability to establish and maintain effective working relationships with patients, employees and the public.
Must be well organized and detail-oriented.
Environmental/Working Conditions:
Normal office environment. Scheduled hours may be increased or decreased as business needs dictate. Occasional overtime, evening hours and weekends may be required. This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, skills and working conditions may change as needs evolve.
Kurv O2, PLLC
