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Auburn Hills, MI (Remote to Start With)
6 month CTH
US Citizens and all other parties authorized to work in the US are encouraged to apply. Client is NOT able to accept H1B, TN, H4EAD or OPT EAD visas.
QUALIFICATIONS:
-8+ years' experience with Cisco voice and video technologies including; Cisco Unified Communications Manager, Cisco Unity Connection and Cisco Packaged Contact Center Enterprise
-5-7 years of experience in Network Engineering
-Experience with deploying call recording platforms
-Functional knowledge of networking fundamentals including TCP/IP, LAN/WAN/MAN topologies
-ITIL operational awareness and understanding
-CCNP, CCDP or CCIE (Unified Communications / Collaboration / Voice) or equivalent experience
DESCRIPTION:
-Developing short and long-term strategic Unified Communication technology roadmaps, backed by logical designs that support our enterprise technology roadmaps and key business objectives
-Establishing a consistent and progressive strategy and architecture for Unified Communications, exploiting new market opportunities as appropriate.
-Partner with the UC Engineers to strategically plan, develop and drive implementation of new initiatives to enhance the business.
-Provide oversight and direction of documentation standards for the UC Team
-Defines, reviews, and maintains detailed hardware/software technical standards, especially related to design, installation, configuration, management, and maintenance of voice systems
-Provides ongoing information to leadership and peers regarding the general health of the environment, as well as enhancements and innovations
-Drive services improvements via metrics, root cause analysis, problem management
-Act as a technical advisor and work seamlessly with internal business teams, supplier partners, end-users, and solution providers to ensure processes and tools are in place and/or are followed to meet business needs and support the environment.
-Work with vendors to secure quotes for hardware and software requirements
-Identify optimization and automation opportunities, develop rollout and upgrade plans
-Provide guidance, support, training, and mentoring UC Engineers in areas of expertise
Amtex Systems Inc
