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Clarity PPM Technical Support Specialist
Location: US-FL-Tallahassee
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Are you passionate about new software and applications in production that impacts the betterment of millions of lives? Our mission at Orangepeople is to enable our client's success by building, deploying, and managing a highly available, cost-effective solution that helps the end customer. We are looking for a Clarity PPM Technical Support Specialist to provide enterprise-level assistance. The role would provide you with an opportunity to be a part of a global entertainment company. Responsibilities: - Provide expert production support of critical 24x7 Clarity PPM production processes & integrations to support all portfolio, project, time entry, resource & financial forecast reporting & Digital organization
- Executes, monitors, troubleshoots, determines root cause, and validates jobs/processes for all regular sustainment activities to ensure uptime and reliability of existing Clarity PPM and integrations
- Resolve most common PPM integration issues and escalates complex issues to Sustainment Lead when unable to resolve
- Perform administrative and data reporting tasks as needed
- Support change management and vendor-planned maintenance validation activities as needed
- Follows the policies and procedures of the department
- Assists in the creation of Standard Operating Procedures, documentation, and training
- Provide excellent service to end-users as needed
- Respond to and update support tickets as needed
Basic Qualifications: - Minimum 3-5+ years of progressive experience as a Clarity backend Administrator
- Advanced level knowledge of Clarity PPM tool functions and capabilities (e.g. Clarity Security, Resource Mgt, Portfolio Mgt, Financial Mgt, Time Mgt modules/UI)
- Prior experience supporting Clarity PPM application with SAP/ERP integration
- Able to independently troubleshoot Clarity PPM integrations production issues
- Experience providing Clarity PPM Level 2, & Level 3 support
- Excellent oral, written, and interpersonal communications and documentation skills
- Excellent analytical, debugging, and technical problem solving
- Strong commitment to quality & excellence
Technical Skills: - Clarity PPM in web-hosted environments, SFTP, SQL, NSQL, Oracle
Nice to Have: - Globalscape, AWS, Python, GEL Scripting, XOG Processing, ServiceNow, Slack
- GitHub for source control, JIRA, RPA
- Prior experience with Clarity and SAP integrations
- Experience in supporting large-scale businesses and time-entry systems
Required Education: - Bachelor in a Technology major
Additional Responsibilities: - Participate in OrangePeople monthly team meetings, and participate in team-building efforts
- Contribute to OrangePeople technical discussions, peer reviews, etc
- Contribute content and collaborate via the OP-Wiki/Knowledge Base
- Provide status reports to OP Account Management as requested
About us:
OrangePeople is an Enterprise Architecture and Project Management solutions company. Our most valuable asset is our people: dynamic, creative thinkers, who are passionate about doing quality work. As a member of the OrangePeople team, you will have access to industry-leading consulting practices, strategies & technologies, innovative training & education. An ideal OrangePeople Person is a technology leader with a proven track record of technical achievements and a strong process/methodology orientation.
Orangepeople
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