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About Us:
We provide a portfolio of Branding, Lead Generation, Sales and Marketing, Call Center and Fulfillment services for our customers across a number of industries using cutting edge technology.

Our platforms and services create a seamless, end-to-end experience for your brand enabling marketing, order management, fulfillment and customer relationship solutions quickly.

We currently specialize in Hospitality, Vacation, Healthcare and Home Security industries and we are reaching out to even more everyday. Contact us now to see how our business is your business.

Job Summary
The Client Care Support Representatives main responsibility is to provide superior customer service to new and existing Access clients.
Primary Functions:

• Responsible for client support including service scheduling and service communications.
• Responsible for responding to invoicing inquiries and providing client copies of invoices.
• Provide product support for Filebridge Records.
• Process work orders daily while complying with SOP.
• Answer telephones, forward callers, accept messages per SOP.
• Assist clients with questions regarding order fulfillment, services available and general pricing while providing superior client service.
• Notify Operations of changes that may affect service schedule
• Complete database research on missing client containers, files, or tapes, and maintain client contact per SOP.
• Communicate with Clients as needed for Call Backs.
• Process destruction and permout work orders per SOP.
• Complete client data entry per SOP.
• Complete importing of client data per SOP.
• Process requests for printed bar codes as needed and per SOP.

• Participate in safety and security drills.
• Know and understand defined role in the Company Disaster Recovery Plan.
• Notify direct supervisor of any issues related to your job.
• Follow proper escalation procedures per SOP.

• Comply with all company policies and procedures.
• Maintain knowledge of our industry and new regulations.
• Other duties as assigned by Supervisor.

Requirements

Education and Years of Experience:

• High school diploma or equivalent required.
• Six months or more experience in a customer service environment or call center preferred.

Knowledge, Skills and Abilities:

• Must have strong Windows based computer skills. (Including Microsoft Office skills with Outlook and Excel)
• Excellent listening skills.
• Strong negotiation skills.
• Strong oral and written communication skills (must possess grammatically correct English

• Must be flexible and friendly under pressure.
• Must have excellent attention to detail.
• Ability to work collaboratively in a team environment.
• Ability to problem solve.
• Ability to multi-task with a strong attention to detail.
• Ability to deliver outstanding customer service.
• Ability to adapt to a fast-paced environment.
• Ability to demonstrate continuous employment/work history.

Benefits

• Medical, Dental, Vision and Life insurance

• 14 days of PTO, 7 Paid Holidays, 2 personal days.

• 401K Retirement program with 3% company match, 100% vesting in 4 years.

• Company Paid Uniforms

• Training and Growth opportunities