Were the worlds leading data, insights, and consulting company; we shape the brands of tomorrow by better understanding people everywhere.
Worldpanel provides brands and retailers with a unique, 360-degree understanding of consumer behaviour across the globe. We are shopper-centric, continuously monitoring the purchase and usage behaviour through the largest omnipanel in the world. With unparalleled datasets, pioneering technology and expert analysts, we partner with brands and retailers of all sizes, empowering them to reimagine whats possible, and change the landscape to create a better, healthier, more sustainable and inclusive world.


Job Details



Le

Client Delivery

Executive



est lexpert du

delivery

via

My



Worldpanel

, capable de conseiller les quipes Client Service aussi bien que son portefeuille de Clients.


Au croisement des services Client Service et Production | Management aux Oprations | Physiquement, alternativement dans son quipe Client Delivery et dans son quipe Client Service

Responsabilits:


Servicing

client:
o Point de contact du client pour les questions techniques et sur l'utilisation de MyWo Aide la prparation des analyses et prsentations, en collaboration avec le consultant

Expert des livrables client:
o Contact direct avec le client pour le conseiller sur ses demandes ncessitant l'intervention des quipes Operationso Mise en place et mise jour des livrables clients (attributs, hirarchies & stories) sur un portefeuille de client abonns

Responsable de la satisfaction client sur tous les aspects du

delivery
(faisabilit, planning et contrles qualit)o Qualit des bases sur tous les panels : Contrles qualit des bases pour valider la conformit et prparation des rponses aux clients en cas de questionso Suivi de PRMo Suivi de la charge sur les diffrentes missions (Attribution, MyWp, relationnel client)

Profil recherch:


Comptences de communication et d'organisation
-Esprit d'quipe-Bon relationnel au sein des quipes Oprations et Commerciales-Capacit parler le langage de chaque partie prenante-Bonne communication sur les temps forts & prio commerciales et lies aux livrables

Comptences techniques et analytiques
-Esprit logique-Bonne comprhension des diffrentes donnes de Worldpanel-Bonne matrise des fonctionalits My Worldpanel-Capacit de synthse-Capacit proposer des solutions techniques rpondant aux besoins du client

Rmunration: 27,000 EUR brut annuels


Country

France


Why join Kantar?


We shape the brands of tomorrow by better understanding people everywhere. By understanding people, we can understand what drives their decisions, actions, and aspirations on a global scale. And by amplifying our in-depth expertise of human understanding alongside ground-breaking technology, we can help brands find concrete insights that will help them succeed in our fast-paced, ever shifting world.

And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. Were dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel like youre not an exact match, wed love to receive your application and talk to you about this job or others at Kantar.