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Firstsource is now hiring for a Client Relations Analyst!
This position will be responsible for providing effective customer service for internal and external customers by processing exceptions, performing client reporting and file processing and resolving system inquires.
Specific Duties and Responsibilities:
Provide timely and accurate information to incoming client requests via toll-free number or email
Process all electronic and written correspondence as required by client
Report settlement, bankruptcy and reopen account information as required by client
Photocopy and file customer correspondence as required by client
Process electronic client files and activate new account placements
Review internal/external customer requirements and clearly define & communicate them to service providers & vendors
Assist internal/external customer in accessing information, troubleshooting problems and resolving system inquiries
Qualifications:
One year of customer service and /or administrative experience in an office setting
Knowledge of Microsoft applications
Ability to handle and prioritize multiple task simultaneously
Detail oriented
Computer and/or data entry experience
Strong communication skills [verbal and written]
Job Relationships:
Contact with all employees of the company.
Contacts outside the company with entire client base as required by job responsibilities/duties.
This is an in office position located at:
205 Bryant Woods South, Amherst NY 14228
Pay rate: $20/hr
Hours: Monday-Friday 8am-5pm
Firstsource
